Adoption Consultant

2 Months ago • All levels

Job Summary

Job Description

As an Adoption Consultant, you will maximize the results of data utilization through consulting services, aiming to improve and stabilize the usage rate of Domo, and to maximize and prolong contracts. For example, for enterprise-class customers, the Adoption Consultant will take the lead in formulating medium- to long-term customer journeys and deployment plans in accordance with business strategies. For customers in the SMB market, we will standardize the knowledge gained from services to enterprise customers and propose them as a success package to help customers reach success in the shortest time. The specific job responsibilities include formulating medium- to long-term deployment plans and concrete action plans for their steady implementation, implementation and evaluation of various assessment services, development of customer services (educational programs and consulting menus, etc.), creation of Upsell opportunities and stabilization of contracts through consulting services, and standardization and simplification of various consulting services.
Must have:
  • Business consulting skills (problem identification and issue organization, planning toward vision/goal achievement)
  • Account management skills.
  • Project management skills.
  • Solution proposal skills.
  • Native level Japanese language proficiency.

Job Details

 

【業務内容】

Adoption Consultantは、データ活用の成果を最大化するコンサルティング業務を通して、Domoの活用率の向上と安定化、契約と最大化と長期化を目指します。例えば、エンタープライズクラス以上の顧客に対しては、事業戦略に応じた中長期的なカスタマージャーニーや展開計画の策定を、Adoption Consultantが主体となり提供します。また、SMBマーケットの顧客に対しては、エンタープライズ顧客へのサービスで得られた知見を標準化し、サクセスパッケージとしてお客様の成功に最短で到達できるようにご提案します。

【具体的な仕事内容】

  • 中長期的な展開計画の策定とその着実な実施に向けた具体的行動計画の策定
  • 各種アセスメントサービスの実施と評価
  • 顧客サービスの開発(教育プログラムやコンサルティングメニューなど)
  • コンサルティング業務を通してのUpsell機会の創出や契約の安定化
  • 各種コンサルティングサービスの標準化、簡素化

【募集資格】

  • 学歴: 関連分野の大卒または同等の経験・学歴
  • 経験・スキル:以下のいずれかの経験・スキルがあること
  • ビジネスコンティングスキル(問題提起と課題整理、ビジョン・ゴール到達へ向けたプランニング)
  • アカウントマネジメントスキル
  • プロジェクトマネジメントスキル
  • ソリューション提案スキル
  • 語学力:日本語(ネイティブレベル)

【その他】

下記のような考え方、マインドをお持ちの方。

  • 誰に対しても誠実であり、また協調性を持ち、チーム全体へ貢献ができる人。
  • 顧客と会社の成功を自分自身の成功として感じ、他者への貢献に喜びを感じられる人。
  • 既成概念や常識にとらわれず、柔軟に現状を変えていく意欲を持ち続け、行動し続けられる人。
  • 主体的に顧客課題の解決やビジネス目標の達成に向けチームをリードしていける人。

勤務地: 東京   

Domoは機会均等雇用主です。

#LI-JC1

#LI-Onsite

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About The Company

American Fork, Utah, United States (On-Site)

American Fork, Utah, United States (On-Site)

American Fork, Utah, United States (On-Site)

American Fork, Utah, United States (On-Site)

American Fork, Utah, United States (On-Site)

Pune, Maharashtra, India (Hybrid)

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