Analyst, Client & Product Support

2 Months ago • 1-2 Years • Product Management

Job Summary

Job Description

The Analyst, Client & Product Support role at AlphaSense involves providing world-class customer service as the first line of support. Responsibilities include troubleshooting customer issues, guiding users through platform features, meeting predefined team targets, collaborating with stakeholders, and contributing to knowledge base articles. The position requires strong communication, problem-solving, and analytical skills. This role acts as a launching point for career growth within AlphaSense, offering cross-functional exposure and opportunities to develop expertise in various areas of the business.
Must have:
  • Customer-first mindset
  • Excellent communication skills
  • Strong problem-solving abilities
  • Technical aptitude
  • Teamwork and collaboration
  • Attention to detail

Job Details

About AlphaSense


AlphaSense is a market intelligence and search platform used by the world's leading companies
and financial institutions. Since 2011, our AI-based technology has helped professionals make
smarter business decisions by delivering insights from an extensive universe of public and
private content—including equity research, company filings, event transcripts, expert calls, news,
trade journals, and clients’ own research content.
Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the
U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-
sense.com.


About the Team

Customer & Product Support (C&PS) sits at the intersection of sales, customer success and
technical support. Through close teamwork and collaboration, we drive positive customer
outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading
platform and products. We are committed to enhancing every user’s experience through
consistent delivery of prompt and knowledgeable responses. The Customer & Product Support
team is based globally across the US, UK, India and Singapore.

About the Role

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team
at AlphaSense. This role marries the technical knowledge of our solution with a deep
understanding of our users, across all of the segments and business units that we work with, to
realize maximum value from the platform. The team is heavily relied upon to contribute
excellent customer service, which ultimately maximizes prospect and customer health. In order
to learn our business and customer inside and out, this team acts as our first line of support.
This role spearheads usage and engagement and partners with our product management and
engineering teams in determining future product developments that will resonate with the
market.
Customer and Product Support is an excellent launching off point to accelerate your personal
growth and career at AlphaSense. The role offers cross-functional exposure across our
business, consequently providing you with great exposure to the different areas you may want
to develop your career in, as you grow with us.

 

Who You Are

 

An intelligent, articulate, consultative and confident client-facing professional with 1-2
years of experience working in a client/product support role.
● You possess a customer-first mindset and enjoy working through complex problems to
find solutions.
● You enjoy being part of an entrepreneurial team and work diligently to help others when
needed.
● You are a strong communicator and have an innate ability to distill and explain complex
issues in simple terms.
● Possess strong analytical, critical thinking and problem solving abilities.
● A team player who enjoys building strong cross-group working relationships.
● You are curious, proactive and possess a continuous improvement mindset with the
ability to learn quickly and adapt. Because of our diverse base of clients, much of the
technical knowledge required to succeed will be learned on the job.
● You have strong attention to detail, effective time management skills

 

What You’ll Do

  • Deliver a world-class customer experience.
  • Act as the first line of defense and advocate for all of customers globally to
    ensure we deliver a consistently positive customer experience through timely
    responses and effective resolution of queries and issues.
  • Guide customers through features and functionalities to maximize their
    experience and fully resolve their challenges or questions.
  • Deliver on predefined team targets including delivering outcomes with high
    quality and excellences.
  • Provide impeccable customer support.
  • Investigate, diagnose, troubleshoot and find solutions for queries sent through
    emails and live chats, leading support calls directly with customers as needed.
  • You will escalate tickets to appropriate teams when needed and will retain a
    position as the customer’s point person through regular updates and confirming
    resolution.
  • Collaborate effectively with technical and non technical global stakeholders.
  • Be an expert on our product and continuously build your knowledge, staying up-to-
    date on new features and filling any gaps in your knowledge
  • Identify areas to improve content and contribute to creating and updating
    knowledge base articles, tutorials, and other support documentation based on
    their expertise.
  • Assist with special projects as assigned.

Similar Jobs

Track vfx - Vancouver | Matchmove | Lead

Track vfx

Vancouver, British Columbia, Canada (On-Site)
7 Months ago
Sheraton Hotels & Resorts - Bartender

Sheraton Hotels & Resorts

Bengaluru, Karnataka, India (On-Site)
7 Months ago
CloudHire - Pathologist Assistant

CloudHire

Yonkers, New York, United States (On-Site)
1 Month ago
Tencent - Senior Procurement Manager, Game Marketing

Tencent

Los Angeles, California, United States (On-Site)
2 Months ago
PwC - IN-Manager – D365 Scm -Ms Dynamics– Advisory  - Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Hike - Product Marketing Manager

Hike

(Remote)
1 Month ago
Alpha Sense - Product Specialist

Alpha Sense

Singapore, Singapore (On-Site)
5 Months ago
Scopely - Product Manager

Scopely

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Yodo1 - Platform Product Manager

Yodo1

(Remote)
9 Months ago
Skillz - Product Manager

Skillz

Las Vegas, Nevada, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Evolution - Technical Integrations Specialist

Evolution

San José, San José Province, Costa Rica (On-Site)
11 Months ago
PwC - Consultant Customer Transformation - Secteur Industrie et Services goods | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago
SuperPlay - Senior 3D Animation

SuperPlay

Tel Aviv District, Israel (On-Site)
4 Months ago
Tencent - Workday Business Analyst -  HCM

Tencent

Palo Alto, California, United States (On-Site)
5 Months ago
Corsair - Manager, Sales Operations, America

Corsair

Milpitas, California, United States (On-Site)
1 Month ago
Rockstar Games - Senior Data Engineer

Rockstar Games

New York, New York, United States (On-Site)
1 Month ago
ION - Senior UX Designer -  Italy

ION

Pisa, Tuscany, Italy (On-Site)
6 Months ago
KlearNowAI - QA Engineer I / QA Engineer II

KlearNowAI

Gurugram, Haryana, India (On-Site)
10 Months ago
The Mill Adventure - Corporate Legal Counsel

The Mill Adventure

St. Julian's, Malta (Remote)
3 Weeks ago
Larian Studios - Junior Engine Programmer

Larian Studios

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

SaffronBizz Solutions LLP - 3d Visualizer

SaffronBizz Solutions LLP

Thane, Maharashtra, India (On-Site)
7 Months ago
Paytm - Key Account Manager / Senior Key Account Manager - Bangalore

Paytm

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Company3 Method Studios - Technical Architect D365 Finance &Operations

Company3 Method Studios

Pune, Maharashtra, India (Remote)
7 Months ago
Hitachi - Quality Analyst

Hitachi

Pune, Maharashtra, India (On-Site)
6 Months ago
Craftech 360 - Unity Developer

Craftech 360

Bengaluru, Karnataka, India (On-Site)
9 Months ago
OAO INFO INDIA - Digital Marketing Executive

OAO INFO INDIA

Pune, Maharashtra, India (On-Site)
2 Months ago
Gameopedia - Senior Frontend Developer

Gameopedia

Hyderabad, Telangana, India (Hybrid)
3 Months ago
ByteDance - Solutions Architect

ByteDance

Gurugram, Haryana, India (On-Site)
1 Month ago
NVIDIA - EDA System Software Engineer

NVIDIA

Bengaluru, Karnataka, India (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

PAPAYA - Product Team Lead - CMP

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
PENN Interactive - Senior Technical Product Manager, Data

PENN Interactive

Philadelphia, Pennsylvania, United States (Hybrid)
2 Months ago
Alphasense - Sales Engagement Consultant, Corporate

Alphasense

New York, New York, United States (Remote)
4 Months ago
Luxoft - IT Project Manager

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
Paytm - Product Management - Senior Product Manager - UPI

Paytm

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Scopely - Director of CRM

Scopely

California, United States (Hybrid)
1 Month ago
Canva - AI Product Localization Specialist

Canva

Melbourne, Victoria, Australia (Remote)
1 Month ago
Amazon Games - Software Development Manager, Amazon Games

Amazon Games

Bucharest, Bucharest, Romania (On-Site)
4 Months ago
Epic Games - Product Director

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Omnissa - Member of Technical staff - Android

Omnissa

Bengaluru, Karnataka, India (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Singapore, Singapore (On-Site)

Remote, Oregon, United States (Remote)

United Kingdom (Remote)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Singapore, Singapore (On-Site)

Pune, Maharashtra, India (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (Hybrid)

New York, New York, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Alpha Sense

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug