Application Tech Support Practitioner

1 Month ago • 2 Years +

Job Summary

Job Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep world-class systems running. Accurately define a client issue and interpret and design a resolution based on deep product knowledge. Responsibilities include maintenance and administration of Voice PBX systems and services, handling day-to-day Voice operations, requirements, and issues. Requires a basic understanding of voice telephony TDM/IP along with knowledge of voice networking, signaling standards, and telecommunication protocols like H323, SIP, SCCP, MGCP. Experience with enterprise PBXs like Cisco Call Manager, PRI and trunk configuration, ACD call routing, and troubleshooting Cisco VoIP gateways is beneficial.
Must have:
  • Unified Communication and Collaboration Operations
Good to have:
  • NA

Job Details

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Any Degree or 3 Year Diploma

Key Responsibilities : - Maintenance administration of Voice PBX systems services -Responsible for handling day-to-day Voice operations, requirements issues Technical Experience : -Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc -Hands-on experience on industry standard enterprise PBXs like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system -Basic knowledge in ACD calls routing configurations -Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc -Basic troubleshooting knowledge with respect to the operational issues in PBX -Basic knowledge of Call accounting software Professional Attributes : -Customer focused positive attitude towards work -Good interpersonal and communication skills verbal and written -Ability to work with diverse teams a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification: -Any Degree or 3 Year Diploma

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Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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