Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Intune, VMware AirWatch
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication within the team. - Implement best practices for system maintenance. - Conduct regular system audits for performance optimization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, VMware AirWatch. - Strong troubleshooting skills in Microsoft Intune and VMware AirWatch. - Experience in system integration and configuration management. - Knowledge of mobile device management (MDM) solutions. - Familiarity with ITIL framework for service management. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Intune. - This position is based at our Bengaluru office. - A 15 years full-time education is required.