Associate Client Success Manager

Description

Position at Everyday Health - Professional Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands. The Opportunity The Associate Client Success Manager is an entry-level or early career position wherein staff gains experience providing operational account management support to the broader Client Success team. This position works with Client Success Managers and Senior Associate Client Success Managers to support digital media campaign set-up, execution, creative proofing and implementation, ongoing program pacing and client reporting on the Everyday Health Professional digital platforms, including MedPage Today. The Associate Client Success Manager collaborates with a dynamic cross-functional team of the company’s sales, market impact, MLR, creative services, deployment, and operations staff to implement digital media campaigns, email campaigns, and other tactics aimed at increasing physician awareness and utilization of specific pharmaceutical brands. While primarily an operational position until the appropriate experience is gained, the Associate Client Success Manager plays a key role in ensuring client expectations and implementation timelines are met. As such, the Associate Client Success Manager is a highly-organized communicator, both verbally and in written form. Key Responsibilities Supports overall campaign implementation for assigned brands including creative asset proofing/finalization, product implementation, program pacing and overall tracking. Accurately input and manage set up of campaign details in Salesforce and other tracking tools. Day-to-day liaison with internal functional partners including AdOps, Deployment, Delivery and Operations and Insights. Create and update client facing campaign kick-off and reporting decks in PowerPoint Helps team ensure exceptional client customer service focused on meeting campaign and timeline expectations. Engage with other departments to ensure promotional campaigns are developed and implemented to ensure optimum results. Manage campaign pacing & optimization with cross-functional partners, and monthly billing reconciliations to ensure monthly, quarterly and program revenue expectations are met. Maintain in-depth knowledge of EH Pro products, inventory and pricing via collaboration with internal departments. Capturing, reporting and analyzing important campaign data to determine action items. Work with data and deployment team to ensure list match accuracy and delivery. Use dashboard and other tools to provide key campaign performance metrics and reporting. Job Qualifications 4 Year College Degree or other advanced degree in business and/or marketing communications or equivalent experience Strong communication skills Ability to understand the medical / Pharmaceutical industry regulatory environment, organizing principles and business models Agency experience a plus Experience in highly technical field a plus Experience with Salesforce a plus Proficient in sorting and filtering data, as well as building charts and graphs from captured data sets Passion for new and emerging technologies and an understanding of how they can be applied to benefit businesses. Understanding of digital content, marketing platforms/delivery systems and their business models Demonstrated ability to manage multiple, parallel projects Strong ability to identify technical solutions to business problems/needs Demonstrated ability to manage multiple, parallel projects Strong ability to identify technical solutions to business problems/needs Experience working in positions with high personal accountability combined with the ability and experience to influence decision-making Entrepreneurial spirit and ability to work independently – self-motivated, knowledgeable and passionate for success Ability to solve problems and bring timely resolution to issues. Ability to collaborate and work well internally with internal departments and stakeholders (sales, editorial, design, MLR, marketing, operations, development, site directors). Superior listening and communication skills, both oral and written. Positive attitude, enthusiasm, high energy, sense of humor. Self-starter, ability to work independently Willingness to travel as needed Our Culture and Values We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction. Life at Everyday Health At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you. Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India. Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. The salary compensation for this role is $55,000 to $65,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. #MedpageToday