Associate System Engineer

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About the role

The associate system engineer role at our Pune office will set up and manage user accounts for our vendors. It will support these same vendors in an efficient and correct way, so they can properly do their job, we manager their license usage and they can only access what they need to access. You will be working with tools like Active Directory, EntraID and our propriety built user account management tool. It's a nice job for people starting in information technology and want to learn more about IT in a global and diverse enterprise company.

• Create and maintain user accounts in the Springer Nature proprietary user management system. 

• Administer user accounts in Active Directory, Entra ID, Microsoft 365 and Okta. 

• Work together with vendor account managers to ensure users can do their work. 

• Work with other Springer Nature teams to arrange proper access for users to multiple applications / services. 

• Improve user management processes. 

• Liaise with the outsourced staff to ensure the businesses are properly supported and key users are kept up-to-date. 

• Keep documentation up to date. 

 ​Experience , Skills & Qualifications

• 1- 3 years of experience with extensive knowledge of Active Directory, EntraID, Okta, Exchange Online, Office365. 

• Extensive knowledge of Windows 10/11, MacOS 

• Basic understanding of identity concepts 

• Working knowledge of ITIL methods 

• Strong analysis and design background with excellent documentation experience. 

• Excellent communications skills 

• Ability to prioritise and work with conflicting deadlines 

• Professional English language skills 

About You

• Working in a heterogeneous environment 

• Up-to-date knowledge of relevant latest ICT-developments 

• Strong analytical and problem-solving abilities 

• Proactive in planning, with strong, organisational, and decision-making skills. 

• Proven ability in managing customer’s needs and expectations at all levels and able to partner effectively with the businesses. 

• Confident in own ability and judgement and willing to take the lead and be personally accountable. 

• Demonstrable drive, resilience and determination allied with tact and diplomacy. 

• Ability to work independently as well as part of a team when required. 

Eligibility

In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers

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