AWS Support Engineer III - R-20542
Job Summary
Job Description
As an L3 AWS Support Engineer, you'll provide advanced technical support for complex AWS solutions. Responsibilities include troubleshooting and resolving critical issues, architecting solutions, providing technical leadership, designing and implementing cloud architectures, conducting Well-Architected Framework reviews, resolving issues in hybrid/multi-region setups, debugging advanced AWS services (Lambda, API Gateway), implementing advanced security measures (GuardDuty, AWS WAF, Security Hub), conducting security audits, developing CI/CD pipelines, automating infrastructure, provisioning EKS clusters with Terraform/CloudFormation, managing Kubernetes objects, designing failover strategies, providing technical guidance to junior engineers, implementing cost management strategies, and leading migration/modernization projects. The role requires deep AWS expertise, automation scripting (Bash, Python, PowerShell), and knowledge of security best practices.
Must have:
- Deep AWS knowledge
- Automation scripting (Bash, Python)
- AWS CloudFormation/Terraform
- Security best practices
- Troubleshooting complex issues
- CI/CD pipeline development
- EKS cluster management
- Kubernetes expertise
- Disaster recovery design
- Team leadership
Good to have:
- AWS Certifications (Solutions Architect - Professional, DevOps Engineer - Professional, Security - Specialty)
13 skills required
Job Details
Job Description:
As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.
Key Responsibilities:
Architectural Oversight:
Design, implement, and optimize cloud architectures for performance, security, and scalability.
Conduct Well-Architected Framework reviews.
Complex Troubleshooting:
Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.
Debug Lambda functions, API Gateway configurations, and other advanced AWS services.
Security:
Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.
Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).
Automation & DevOps:
Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
Automate infrastructure scaling, updates, and monitoring workflows.
Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
Develop and maintain Helm charts for consistent application deployments.
Implement GitOps workflows
Disaster Recovery & High Availability:
Design and test failover strategies and disaster recovery mechanisms for critical applications.
Cluster Management and Operations
Design, deploy, and manage scalable and highly available EKS clusters.
Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.
Team Leadership:
Provide technical guidance to Level 1 and 2 engineers.
Create knowledge-sharing sessions and maintain best practices documentation.
Cost Management:
Implement resource tagging strategies and cost management tools to reduce operational expenses.
Required Skills and Qualifications:
Technical Skills:
Deep understanding of AWS core services and advanced features.
Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
Experience with AWS CloudFormation and Terraform.
Knowledge of AWS security best practices, identity and access management, and networking.
Capacity Planning: Analyze future resource needs and plan capacity accordingly.
Performance Optimization: Identify and resolve performance bottlenecks.
Migration and Modernization: Lead complex migration and modernization projects.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Solutions Architect - Professional
AWS Certified DevOps Engineer - Professional
AWS Certified Security - Specialty
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