Billing Support Specialist

Growe welcomes those who are excited to:

• Quickly and efficiently resolve customer queries regarding payment issues via tickets;

• Troubleshoot issues with payment partners to maintain high level of payment processing;

• Escalate issues to the technical team if required;

• Communicate with other departments within "cross-department" procedures.

We need your professional experience:

• At least 0.5 years of experience as a Customer Support Specialist or related position;

• Competency in Microsoft Office applications;

• Experience with resolving issues related to the payments industry would be a plus;

• A financial or Economics degree would be a plus.

We appreciate if you have those personal features:

• Ability to work in high workload conditions;

• Passion for prioritizing tasks and meeting SLAs;

• Attention to detail;

• Stress resistance.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.