At Niantic, we’re passionate about real world, social, mobile games that inspire players to go on adventures with others. Do you share this passion and want to help encourage others to step outside and go on an adventure? If so, come onboard! Our Marketing team is seeking a Community Manager to serve as a player advocate capable of building quality community marketing and engagement programs for Monster Hunter Now. We’re looking for someone who is hardworking with proven communication and written skills and experience growing a brand’s presence online. If you're knowledgeable about community building, are an effective communicator, and are interested in championing community feedback, we'd love to hear from you.
In this role, you'll work closely and collaboratively with the Product and Marketing teams to surface community feedback to help inform product and campaign development. You'll also contribute to the creation of creative, community-first campaigns and engagement plans to support various feature launches, events, and social impact activities. You'll also work alongside the global marketing team to drive player engagement, retention, and online acquisition.
Responsibilities
- Build and foster a community of players on our forums and social media channels through direct interaction and by engagement focused campaigns.
- Lead the development of cross channel community campaigns and engagement plans for product launches, new feature rollouts, and events, and report on their performance.
- Identify, support, and act as a point of contact for community content creators, fan sites, and organizers.
- Identify, amplify, and facilitate high-quality user generated content.
- Work with regional community managers to gather input on regional and cultural differences to ensure campaigns are tailored to be impactful and appropriate globally.
- Measure, monitor, and build detailed qualitative and quantitative sentiment reports identifying trends and opportunities for improvement.
- Represent the voice of the community in meetings with cross-functional partners of varying levels and job functions.
- Represent the Monster Hunter Now team online and at events.
- Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and participation in meetings.
- Required in-office 3 days on Tuesday, Wednesday, and Thursday.
Qualifications
- 3+ years’ experience with brand communications, community relationship management, social media and partnerships.
- Deep, demonstrated experience in online community building and social media management.
- Strategic problem solver with strong leadership and communication skills.
- In-depth knowledge and understanding of community forums, social media platforms (Discord, X, Reddit, YouTube, Instagram, Facebook, etc.), and how they can help achieve business goals.
- Strong written communications and editorial skills.
- Strong familiarity and knowledge of gaming communities.
- Intimate familiarity with the Monster Hunter franchise.
- Able to occasionally work atypical hours to support launches and events.
- Able to travel (including international).
- Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.
- Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including synchronous interactions with others.
Plus If…
- You are an avid hunter playing Monster Hunter Now frequently.
- You have experience working brand and legal guidelines.
- You are familiar with and have a passion for Niantic games.
Join the Niantic team!
Niantic's global-scale augmented reality platform and digital map powers spatial computing experiences in the real world. Incubated out of the Maps team at Google, Niantic first created Ingress and then Pokémon GO, a cultural phenomenon and hit game played by tens of millions of people each month. Niantic’s Lightship platform, which powers Pokémon GO, also supports the company's other games including Pikmin Bloom, Peridot and Monster Hunter Now. Developers use Niantic’s platform to build their own AR applications and experiences, either with the Lightship Platform or directly through the web with 8th Wall.
We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.
Niantic is a hybrid first company. We believe that in person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.
We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Palo Alto, Bellevue, Kansas, London, Tokyo, Hamburg, Hyderabad, and Zurich. #LI-HYBRID
