Community Specialist, Channel Retail

1 Month ago • All levels • Community Management

Job Summary

Job Description

As a Community Specialist, you will represent Apple in partner stores, fostering customer relationships. Your role involves direct sales, collaboration with partners, and driving influence. You'll provide exceptional customer experiences by showcasing products and services, while proactively expanding awareness for new and existing customers. Staying current with technology and customer journey initiatives is key. You'll maintain Apple's merchandising standards, align with leaders on weekly visits, and handle daily point-of-sale care. Additionally, you will educate partners and customers through in-store trainings, demos, and sales promotion sharing, as well as provide feedback from store visits to Apple teams.
Must have:
  • Represent Apple in partner stores and build customer relationships.
  • Sell directly to customers and collaborate with partners.
  • Showcase products and services to provide a great customer experience.
  • Stay updated on initiatives impacting the customer journey.
  • Maintain Apple's fixtures and merchandising elements.
  • Provide daily care and inspection of points of sale.
  • Educate partners and customers by offering training and demos.
  • Share feedback with other Apple teams from store visits.

Job Details

In this role, you will: - Represent Apple within multiple partner stores and help customers develop relationships with our brand. - Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store. - Provide an amazing customer experience by showcasing our products, accessories, and services. - Proactively seek opportunities to expand awareness for new and existing customers. - Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey. - Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards. - Align with your leader on weekly partner visits. - Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution. - Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform. - Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

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