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Contact Center Solution Specialist, Google Cloud (English, French)

Contact Center Solution Specialist, Google Cloud (English, French)

1 Month ago • 10 Years + • Full Stack Development • Business Development • Undisclosed

About the job

6 skills required for this role

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java

python

node.js

google-cloud-platform

communication

business-strategy

Job Description

This role focuses on growing the adoption of Customer Engagement solutions in EMEA. As an individual contributor, you'll be part of a specialized technical team directly engaging with customers and partners to enhance Conversational AI solutions on Google Cloud Platform. Responsibilities include reflecting customer needs to guide product development, supporting sales teams on Customer Engagement opportunities, partnering with various teams to execute strategy, and supporting technical pre-sales activities. You will build and maintain client relationships, requiring fluent English and French communication skills.

Must have:

Bachelor's degree or equivalent experience
10+ years cloud native architecture experience
Experience building integrations (Python, Node.js, Go, or Java)
Conversational application building experience
Fluent English and French communication

Good to have:

Experience with modern cloud architectures
RFI/RFP response experience
Contact center systems experience (including conversational AI)
Passion for building reusable assets for training

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Experience building integrations using Python, Node.js, Go, or Java.
Experience building conversational applications.
Ability to communicate in English and French fluently to support client relationship management in this region.

Preferred qualifications:

Experience with modern cloud architectures and technologies.
Experience in responding to Request for Information (RFI)/Request for Proposal (RFP).
Experience with contact center systems including conversational AI applications.
Passion for building reusable assets like demos and architecture as part of training and enablement programs.

About the job

In this role, you will grow the adoption of Customer Engagement in Europe, Middle East, and Africa (EMEA) through your experience in building conversational applications. As an individual contributor you will form part of a central and highly specialized technical team that engages directly with customers and partners with the focus to enhance the usage of Conversational AI solutions on top of Google Cloud Platform.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Reflect the needs of the EMEA customers, partners and field to define a data-driven direction for Customer Engagement product development.
Support the sales teams on the Customer Engagement opportunities across EMEA.
Partner with Customer Engineering leaders, Product leaders, business strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.
Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.