Community

Home >

Jobs >

Content Specialist, YouTube Trust & Safety

Telangana, India (On-site)

Content Specialist, YouTube Trust & Safety

1 Month ago • All levels • Editorial

About the job

required for this role

Add these skills to join the top 1% applicants for this job

Job Description

As a Content Specialist, you will play a crucial role in ensuring the safety and integrity of YouTube's platform by enforcing content policies and managing escalations of potentially questionable content. You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines, ensuring high-quality policy enforcement and clear communication. You will also be responsible for managing escalations globally, using a variety of tools, communications, and facilitation methods to resolve issues and involve the right stakeholders. You will also contribute to testing new processes, systems, and infrastructure for managing escalations and provide input on future initiatives. Additionally, you will analyze data around incidents to identify trends, impact, and potential improvements. This role is essential in maintaining a safe and positive user experience on YouTube.

Must have:

Bachelor's degree or equivalent practical experience
Experience with reviewing or assessment of digital content
Experience with data analysis and spreadsheet software
Excellent problem-solving skills
Ability to use data to drive strategy and business action
Excellent written and verbal communication
Ability to direct cross-functionally at various levels

Good to have:

Experience in content policy, anti-abuse and reviewing online content

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience with reviewing or assessment of digital content.
Experience with data analysis and spreadsheet software.

Preferred qualifications:

Experience in content policy, anti-abuse and reviewing online content.
Excellent problem-solving skills, with the ability to use data to drive strategy and business action.
Excellent written and verbal communication and the ability to direct cross-functionally at various levels.

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Content Specialist, you will ensure we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution. You will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. In addition, you will dig into the data around incidents and search for trends, impact, and possible improvements. In this role, you will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Enforce YouTube’s content policies, including misinformation, and ensure high quality policy enforcement, as part of the Hyderabad Content Specialist team within the Trust & Safety organization.
Manage escalations in the content policy space while ensuring high quality enforcement and clear written communication and policy analysis.
Review and manage escalations from graphic and controversial video content in line with YouTube’s Community Guidelines.

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%

About The Company

Google

3001 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.