Controls and Process Operations Manager

10 Hours ago • 3 Years + • $159,000 PA - $190,000 PA

Job Summary

Job Description

This role focuses on strengthening OKX US' first line of defense by collaborating with internal departments and centralized teams to drive risk management, process improvements, and ensure control performance is robust. The position is key in ensuring the company meets regulatory requirements and to enhance the organizational maturity needed to sustain the business's growth and integrity while embedding nonfinancial risk management within operational processes. The responsibilities include acting as a central point of contact, identifying and implementing process improvements, providing support to local departments, leading control optimization initiatives, facilitating reporting to senior management, enhancing cross-functional coordination, facilitating coordination between product, risk, and legal, and automating data analytics.

Must have:

3+ years of experience in operations or governance.
Experience in high-growth organizations with evolving processes.
Ability to manage complex processes and ensure compliance.
Familiarity with governance frameworks and risk management.

Perks:

Competitive total compensation package
L&D programs and Education subsidy
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes

7 skills required

7 skills required for this role

Add these skills to join the top 1% applicants for this job

data-analytics

communication

risk-mitigation

internal-audit

risk-management

cross-functional

saas-business-models

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

What You’ll Be Doing

Act as a central point of contact for all first-line defense risk management and control activities, coordinating between internal departments and centralized teams to ensure effective risk mitigation strategies.
Identify, develop, and implement process improvements to drive operational efficiencies while addressing risks, aligning with industry best practices for first-line risk management.
Provide hands-on support to local departments in documenting, executing, and refining internal controls, ensuring alignment with regulatory requirements.
Lead control optimization initiatives by continuously evaluating control activities for potential enhancement opportunities to align with the evolving business landscape and regulatory requirements.
Facilitate regular risk and control performance reporting to senior management and the board, ensuring transparency on control effectiveness and emerging risks.
Enhance cross-functional coordination by collaborating with second and third lines of defense (Risk Management, Compliance, and Internal Audit) to ensure alignment on control requirements, while maintaining a focus on first-line responsibilities.
Facilitate the coordination between product, risk, and legal to ensure that governance processes are adhered to in the development of new offerings.
Automation and data analytics to improve risk identification, monitoring, and reporting, leveraging automation where appropriate.
Develop and implement policy and procedures.

What We Look For In You

3+ years of experience in operations, process management, or governance in a regulated environment (e.g., fintech, crypto, SaaS, financial services).
Proven track record of working in scalable, high-growth organizations where operational workflows and processes are evolving rapidly.
Strong ability to manage complex processes and ensure compliance and operational efficiency across cross-functional teams.
Familiarity with governance frameworks, risk management processes, and compliance procedures.
Collaborative mindset with the ability to work closely with multiple internal teams (risk, product, legal, vendor management) to ensure alignment and successful process execution.
Exceptional organizational and communication skills, with the ability to manage multiple tasks, drive improvements, and escalate issues as needed.
Comfortable working in a fast-paced, ever-changing environment, and taking the initiative to drive improvements in governance and controls.

Perks and Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

OKX Statement:

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The salary range for this position is $159,000 - $190,000
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.