Customer Marketing & Reference Manager (ACS)
About the job
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Job Requisition ID #
Position Overview
At Autodesk (Construction Solutions), the customer marketing team serves as the megaphone for amplifying the success of our Autodesk Construction Cloud (ACC) customer champions with a platform to share their stories with the world. We enable the go-to-market team with the powerful voice of the customer to drive brand awareness, leads, closed deals, revenue, retention, and expansion. As Customer Marketing & Reference Manager, you will be responsible for sourcing and curating key customer advocates for speaking opportunities at Autodesk University, our customer conference. You will also help us build a world-class customer advocacy program that drives the business forward. This role is highly visible and cross-functional, partnering with marketing, sales, and customer success stakeholders across the organization. You will be responsible for building a global customer reference program that directly influences closed/won deals and revenue and empowers our customers to make informed buying decisions that digitally transform their businesses across the construction cycle.
Responsibilities
Manage customer speaker program for Autodesk University, working with key customers and internal stakeholders to identify customer advocates who will deliver compelling classes, presentations, and main stage appearances
Support the selection and drive the implementation of a customer reference program integrated with our sales system of record
Manage global customer reference program, including program strategy, execution, enablement, performance, and optimization
Review, manage, and fulfill reference requests from sales
Own reference program performance, including KPIs and stakeholder feedback cycles, and apply data-driven insights and performance metrics to program optimization
Evangelize and educate internal stakeholders on the value of the VOC in the sales cycle
Effectively communicate program updates and performance to stakeholders and executives
Minimum Qualifications
2+ years relevant experience in customer marketing and/or customer advocacy, preferably at an enterprise B2B/B2C software company
Experience sourcing and managing speakers for live events
Strong project management skills, detail-oriented, and results-focused with impactful execution and follow-through
Excellent at collaborating with cross-functional teams and passion for winning together
Exceptional interpersonal skills and empathy for customers and cross-functional teams
A passion for elevating our customers’ stories and successes with Autodesk software
“Analytically creative” – ability to consistently apply performance metrics to strategy, and creative thinking to customer programs
Commitment to ongoing learning and application of best practices in customer marketing
Adaptability and flexibility to changing needs of customers and the business
Experience using Salesforce and Marketo (or similar tools)
About Autodesk Construction Solutions
Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building’s lifecycle — from design and preconstruction to construction, turnover and operations — with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
About The Company
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
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