Customer Service & Logistics Manager

1 Month ago • 5 Years +

Job Summary

Job Description

The Customer Service & Logistics Manager will play an integral role in optimizing logistics processes to deliver superior customer service. Responsibilities include managing LSPs, communicating inventory availability, managing freight forwarders and customs clearance, driving continuous improvement, adjusting replenishment schedules, monitoring shipments, coordinating subcon orders, managing repacking activities, and ensuring compliance. The role requires in-depth knowledge of supply chain, strong planning abilities, excellent interpersonal skills, and SAP user proficiency. Candidates should be detail oriented and fluent in English. The role involves proactive management of logistics to minimize business impact and maintain a healthy inventory level, ensuring adherence to quality and EHS standards. The candidate will also be expected to support ad hoc tasks as needed.
Must have:
  • In-depth supply chain knowledge
  • 5+ years supply chain experience
  • Strong planning ability
  • Excellent interpersonal skills
  • SAP user
  • Understand commercial requirements
  • Good computer skills
  • Fluent in English
  • Detail oriented
Good to have:
  • Experience in FMCG or OTC industry
  • Good analytical and problem solving skills
  • Basic GxP knowledge

Job Details

These responsibilities include some of the following:

  • Play an integral role in the deployment and continuous improvement of logistics processes to support the deliver superior customer service levels.
  • Management of LSPs to ensure agreed service levels are being achieved.
  • Communicating inventory availability to the commercial business so that customer relationships and expectations can be managed.
  • Proactive management of freight forwarder and customs clearance to ensure customer service levels are met within the market.
  • Drive continuous improvement initiatives with LSPs and sites to ensure spend is optimized.
  • Work with supply hub to adjust replenishment schedule to support business requirement.
  • Monitor shipment to ensure goods arrival at market on schedule.
  • Coordinate with supply hub to arrange subcon orders accordingly.
  • Management and execution of re-packing activities within the market to support the commercial business.
  • Ensure repacking fee is in line with agreement.
  • Pre-alert low stock & out of stock to commercial for early preparation to minimize business impact.
  • Work with commercial team to deplete high stock & slow-moving products to reduce write off cost.
  • Maintain inventory at a healthy level.
  • Ensure compliance with Quality and EHS Standards.
  • Support ad hoc task if required.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • In depth knowledge of supply chain especially in supply planning activities
  • Minimum 5 years’ experience in supply chain operation.
  • Strong planning ability & able to work independently.
  • Excellent interpersonal skills with ability to work with cross functional teams.
  • SAP user – APO / O2C / W&D module.
  • Understand commercial requirement of the market
  • Good computer skill – Microsoft office, Outlook
  • Fluent in English.
  • Detail oriented.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Experience in FMCG or OTC industry.
  • Good analytical and problem solving skills.
  • Basic GxP knowledge

Why Haleon?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As Haleon focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

  • Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and well-being
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and cost-consciousness

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.

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About The Company

Hello. We’re Haleon. A new world-leadingconsumer healthcarecompany. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol,Advil, Voltaren,Theraflu, Otrivin,and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re building together. In anenvironment thatwe’re co-creating. And a culture that’s uniquely ours. Care to join us.

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