Customer Service Operation Manager - CapCut

3 Hours ago • 5 Years +

About the job

SummaryBy Outscal

Lead CapCut's user service operations. Formulate strategies, implement plans, and continuously optimize service experience. 5+ years' experience, excellent English communication skills, and a strong focus on user satisfaction are essential.
Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About CapCut CapCut team's mission is to inspire video creation by providing users with a wide range of video editing functions and easy-to-use video templates. We aim to build the best and most localized editing experience, to help users catch up with the trend and express themselves. About the team The CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safety, end-to-end security and ecology of AIGC, content safety, risk control security, departmental compliance processes, crisis response, regional legal compliance, information security, social responsibility, and more. The team closely collaborates with various central departments of the company to ensure the smooth development of products. The team primarily consists of Product and Operations who are based across Beijing, Shenzhen, and San Jose. The business covers both mature and early-stage products, with a presence in both China and global markets. The work environment offers high flexibility and abundant opportunities for growth. Whether in Product or Operations, we hope you possess proficient working skills internationally, strong self-motivation, learning ability, and long-term optimism and resilience. Responsibilities - Responsible for user service operation of Capcut/ Dreamina/Hypic etc. formulating user service strategies and standards, outputting comprehensive and rigorous service plans and implementing them to improve user service quality - Combining cases and data, identifying and mine service issues, and continuously optimize and improve service experience with a result-oriented approach - Be able to actively explore potential user needs, based on industry and user insights, continuously innovate service operation models, and lead service levels
Qualifications
Minimum Qualifications - Excellent written and verbal communication skills in English - More than 5 years of work experience, value User Experience, willing to help users solve problems - Deep insight and good logical thinking ability, able to solve problems through products and processes Preferred Qualifications - Strong horizontal pulling and collaborative promotion capabilities, and can promote multi-department collaboration from the perspective of global optimization - Proficiency in Chinese is required to effectively communicate and collaborate across regions. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

View All Jobs

Similar Jobs

Similar Skill Jobs

Hasbro - HR Business & Integrity Partner

Rhode Island, United States (Hybrid)

Scientific Games  - Senior Human Resources Business Partner

Georgia, United States (On-Site)

Netflix - Product Manager, Ads Platform (Data and API)

New York, United States (On-Site)

Homa games - Senior HRBP

Île-de-France, France (On-Site)

VGW - Managing Legal Counsel

Western Australia, Australia (On-Site)

VGW - Managing Legal Counsel

New South Wales, Australia (On-Site)

Gameplay Galaxy - Blockchain Strategy Lead

British Virgin Islands (Remote)

Easygo - Legal & Compliance Officer

Bogota, Colombia (On-Site)

faroutscout - Team Assistant - (FDI - 10292401)

Metro Manila, Philippines (Remote)

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Xsolla - Incident Manager

Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Xsolla - Technical Project Manager

Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Streamline Media Group Inc. - Sales Coordinator

Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Streamline Media Group Inc. - Sales Coordinator

Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Tencent - Senior Product Solution Architect - Tencent Cloud EdgeOne

Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Razer - Product Engineer

Selangor, Malaysia (On-Site)

Razer - UI/UX Engineer

Selangor, Malaysia (On-Site)

Razer - Senior FP&A Analyst

Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Razer - Product Engineer

Selangor, Malaysia (On-Site)

Razer - UI/UX Engineer

Selangor, Malaysia (On-Site)

Operations Jobs

Glean - Enterprise Customer Success Manager

California, United States (On-Site)

Plummy games - Customer Support Specialist

Harju County, Estonia (Remote)

Netflix - Senior Manager, Labor Relations

California, United States (On-Site)

Netflix - Coordinator, Legal Delivery EMEA

England, United Kingdom (On-Site)

Netflix - Coordinator, Legal Delivery EMEA

Île-de-France, France (On-Site)

Playtika - HR Lead

Poland (Hybrid)

Playtika - HRIS Project Manager

Israel (On-Site)

growe - Customer Support Team Lead

Colombia (On-Site)

growe - Customer Support Supervisor

Colombia (On-Site)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug