CX Insights Analyst
About the job
Job Description
- B2B SaaS Experience
- Data Handling Skills
- Problem Solving
- Communication Skills
- Scripting Languages
- Salesforce Experience
- User Experience
- Large Data Volumes
Key Responsibilities
- Supporting the Insights Manager in the running of the VoC program including delivery of reports, by improving the data sources, and quality of feedback
- Collaborating with RevOps to ensure data hygiene across our platforms
- Responsible for maintenance and development of CX dashboards (SFDC and Gainsight) to inform priorities and improve GRR
Qualifications & Competencies
- Minimum of 2 years of professional experience in a related field, ideally in B2B SaaS
- High level of general technical understanding
- Easily adopts to new technology
- Problem solving capabilities, attention to detail, data handling skills
- Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences
- Understanding of user experience
- Experience of working with large volumes of data
- Experience training and supporting users
- Knowledge of scripting languages (e.g., SQL) preferred
- Experience with Salesforce preferred
- Proficient in MS Office (primarily Excel)
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