Delivery Advisor

2 Months ago • 2 Years + • Operations

Job Summary

Job Description

As a Tesla Delivery Advisor in Bristol, you'll guide customers through the vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing/trade-ins/registration, managing customer communication and expectations, addressing concerns, ensuring accurate documentation, and coordinating with other teams. You'll conduct vehicle handovers, meet delivery targets, and contribute to a positive customer experience. The role requires strong operations, problem-solving, and communication skills, attention to detail, and a passion for Tesla's mission. You'll work closely with the team, adhering to processes, and contributing to sales and delivery targets.
Must have:
  • Strong operations skills
  • Excellent communication
  • Problem-solving abilities
  • Attention to detail
  • Customer relationship building
  • Valid driving license (2+ years)
Perks:
  • Dynamic work environment
  • Innovative technology
  • Ongoing training & development
  • Competitive compensation & benefits
  • Safe and fun workplace

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 


We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace
What You’ll Do
  • Take over the customer once the order has been placed and guide them through the delivery process
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
  • Ensure that all required documentation is completed accurately and on time
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
  • Conduct vehicle handovers and
  • Meet or exceed delivery targets and performance metrics

 

General duties: 

  • Operate with a flexible mindset to support sales and delivery needs across the team  
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
  • Execute on and share best practices with and across your Tesla location 
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
  • Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
  • Ability to explain complex topics to customers in simple terms
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
  • Ability to work independently and as part of a team
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
  • Valid driving license held for a minimum of 2 years 

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