Director, Salesforce Administration

Description

• Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions
• Manage a team of internal and external Salesforce developers and admins
• Consult on architectural approach with product and development teams
• Act as a lead for all Salesforce integrations and Salesforce administration
• Responsible for business and functional analysis, project management and risk analysis
• Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow
• Lead new projects like Salesforce Lightning and CPQ rollout
• Lead data migration and data cleansing initiatives in Salesforce
• Assist with the training of new and existing users
• Maintain system metrics to track trends in usage and data integrity
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
• Assist in the design & implementation of APIs and web-based interfaces
• Lead in developing and supporting integrations with other enterprise systems
• Develop training materials and train users on Salesforce functionality
• Work closely with business and outside vendors to provide the support for Ziff Davis’ business teams
• Work closely with internal and external auditors to meet audit requirements

• Over 12 years of experience in the IT industry with a minimum of 6 years as a salesforce lead and architect supporting over 500 users at an enterprise level
• 8+ years hands-on experience in Salesforce development including Sales Cloud, Service Cloud, CPQ and Communities
• Excellent knowledge of the overall Salesforce landscape, Architecture and force.com platform, across Service, Sales, Community, Marketing, Analytics clouds
• Strong knowledge of Visual force and Apex fundamentals
• Strong knowledge of Lightning framework and developer console
• Experienced in Salesforce API integration
• Strong experience with writing Apex Triggers, Dataloader and custom code
• Experience working with business and technology leaders to solve complex business and systems problems
• Experience leading teams
• Excellent technical and communication skills to interface directly with stakeholders to design and deliver complex solutions
• Excellent written and verbal communication skills
• Strong organizational and interpersonal skills
• Ability to Multi-task and lead multiple projects
• Strong troubleshooting skills

Disclosure as required by state laws, the salary for this role has a range from $180,000 - $200,000, a potential bonus, health insurance, and 401K.