Manager of Key Accounts

2 Months ago • All levels • Account Management

Job Summary

Job Description

The Manager of Key Account Services at Campaigner (a Ziff Davis brand) is responsible for the end-to-end management and retention of key clients. This role requires building relationships, implementing revenue-increasing programs, minimizing churn, and training staff. Responsibilities include managing a team, achieving monthly/quarterly targets, upselling services, implementing new systems, and handling escalated customer issues. The ideal candidate will have strong client relationship management skills, excellent communication, and a strategic, revenue-driven mindset. They will work closely with other departments to ensure customer satisfaction and address concerns promptly. The position involves creating account plans, managing customer success processes, and preparing reports.
Must have:
  • Proven experience as an Account Manager
  • Strategic thinking & implementation of account management strategies
  • Exceptional communication & relationship building
  • Team management & coaching skills
  • Product/service knowledge & industry awareness
  • Revenue & target management expertise
Good to have:
  • Communications or marketing degree
  • Experience with brand image and value promotion
Perks:
  • Health insurance
  • Vision insurance
  • Parental leave
  • Maternity leave
  • Dental insurance
  • RRSP
  • Employee Assistance Program
  • Employee Stock Purchase Program
  • Flexible Time Off

Job Details

Description

Position at MOZ Group

Manager, Key Account Services

 

Campaigner is a Ziff Davis brand, offering a full-featured email and SMS marketing platform for businesses to engage their customers.  With over 20 years in business and a global reach, our experienced team of experts help customers of all sizes achieve the best possible ROI with email and SMS marketing, backed by a highly scalable platform.  

 

Job Description

The Manager of Key Account Services should be able to contribute to building relationships, implementing new programs that will increase the business’ revenue potentials and minimize churn rates. You will be up-to-date on industry products and trends, and train staff accordingly. 

The Manager of Key Account Services is a highly skilled and motivated individual, owning and overseeing the end-to-end management and retention of our key clients. The ideal candidate will have a deep understanding of client relationship management, excellent communication skills; and a strategic, revenue-driven mindset to ensure the satisfaction and continued loyalty of our key accounts. 

Ultimately, you will work directly with your team and our clients to help solve client problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner. 

Role & Responsibilities:

Revenue & target management:

  • Ownership of a monthly retention target as set out in our annual budget and monthly re-forecasts.
  • Assessing account management statistics and preparing detailed reports on the findings.
  • Assigning, managing and coaching the team towards the achievement of monthly and/or quarterly targets that are aligned with corporate objectives.
  • Upsell services and products through the creation of customer growth plans.

 

Team management & optimization:

  • Managing the account management department’s day-to-day functions, including meeting agendas, team priorities, time-off, and procedure review.
  • Informing the team of all new information related to products, procedures, and trends.
  • Coaching and performance management of team members; delivering performance evaluations and following the disciplinary process according to company policy.
  • Implementation of new systems and tools, with the aim of continuous improvement, automation and efficiency in customer success processes. ○ Interviewing and hiring new employees.

 

Product, company and industry knowledge:

  • Stay updated on industry trends, market changes, and competitors' activities to anticipate client needs and proactively address challenges.
  • Collaborate cross-functionally with sales, marketing, and product/service development teams to identify growth opportunities and address client needs

 

Client management:

  • Responding to escalated customer issues.
  • Key Point of Contact for high value ($10k MRR+) customers, building relationships in order to retain and grow the business in this book of accounts. ○ Implementing customer success processes to enhance customer satisfaction, including onboarding of new customers, retraining of tenured customers and reactivation of “sleeper” customers.
  • Develop and execute strategies to manage and nurture relationships with key clients, understanding their unique needs and ensuring exceptional service delivery.
  • Review customer complaints and concerns and seek to improve the customer experience.
  • Create and implement account plans and objectives in alignment with the company's goals to maximize client retention and revenue growth.

 

Manager assistance:

  • Owning initiatives and projects as requested by your manager, in line with corporate objectives.
  • Preparing weekly, monthly and quarterly revenue forecasts and retrospective reports.
  • Participation in working groups, as and when required.

 

 

Requirements and skills

  • Proven work experience as an Account Manager or similar role.
  • Strategic thinker with a demonstrated ability to develop and implement successful account management strategies.
  • Experience working with brand image and promoting value through customer experience.
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service.
  • Accountability and personal organization are essential.
  • Experience in managing a diverse group and training each according to company standards.
  • A communications or marketing degree is preferred.
  • Strong leadership skills with the ability to motivate and guide a team toward achieving objectives.

 

 

About Ziff Davis

Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and martech. 

Ziff Davis believes that “Doing > Talking” and embraces the business and societal imperative to have a diverse and inclusive organization. We are taking actions today to build and sustain a global employee population that mirrors the diverse communities we serve around the world.  

Ziff Davis is an equal opportunity employer that offers great employee benefits, including, but not limited to, Health, Vision, Parental Leave, Maternity Leave, Dental, RRSP, Employee Assistance Program, Employee Stock Purchase Program, Flexible Time Off.

Similar Jobs

WongDoody - (UX) USER EXPERIENCE DESIGNER, SNR.

WongDoody

Australia (On-Site)
5 Months ago
EDGE Studios   - Architect

EDGE Studios

Delhi, India (On-Site)
7 Months ago
Tencent - Senior Tech Director

Tencent

London, England, United Kingdom (On-Site)
3 Months ago
Epic Games - Senior Engine Programmer, Fortnite Tech

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
Logifuture - Product Owner

Logifuture

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Aftershock Media Group - Account Manager, Influencer Marketing

Aftershock Media Group

(Remote)
1 Month ago
Nasdaq - Technical Account Manager Senior Specialist

Nasdaq

Moncayo, Chihuahua, Mexico (On-Site)
4 Months ago
Flow - Assistant Controller

Flow

New York, New York, United States (On-Site)
3 Months ago
ByteDance - Client Fund Management, Treasury - Global Payment

ByteDance

Singapore (On-Site)
1 Month ago
PwC - Credit Risk & IFRS 9 Manager

PwC

Bucharest, Bucharest, Romania (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Utility Service Technician

Tesla

Kaohsiung City, Taiwan (On-Site)
1 Month ago
Bohemia Interactive - Vehicle Artist

Bohemia Interactive

Brno, South Moravian Region, Czechia (On-Site)
3 Months ago
Microsoft - Senior NPI Program Manager

Microsoft

Hanoi, Hanoi, Vietnam (On-Site)
1 Month ago
Fliff  Inc  - Software Engineer III

Fliff Inc

Sofia, Sofia City Province, Bulgaria (On-Site)
8 Months ago
PwC - Manager Risk & Regulations - ERCS | Advisory [US Client]

PwC

Olivos, Buenos Aires Province, Argentina (On-Site)
3 Months ago
Tesla - Delivery Advisor

Tesla

Bristol, England, United Kingdom (On-Site)
1 Month ago
2K - Lead Environment Artist

2K

Novato, California, United States (Remote)
4 Months ago
Playtech - Commercial Director

Playtech

London, England, United Kingdom (On-Site)
1 Month ago
SquareRoot Communications - Creative Art Director

SquareRoot Communications

Ahmedabad, Gujarat, India (On-Site)
4 Months ago
Playtech - Software Developer - Algos

Playtech

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Newcastle upon Tyne, England, United Kingdom

Homa games - Design Director

Homa games

United Kingdom (Remote)
1 Month ago
Playtech - Platform Engineer

Playtech

London, England, United Kingdom (On_site)
1 Month ago
Zones - Account Manager

Zones

London, England, United Kingdom (On-Site)
3 Months ago
Media Molecule - Principal Programmer - 12 month contract

Media Molecule

London, England, United Kingdom (On-Site)
4 Months ago
Aristocrat Gaming - IT Service Delivery Team Lead

Aristocrat Gaming

London, England, United Kingdom (On-Site)
1 Month ago
Blizzard Entertainment - Social Media & Digital Publishing Coordinator

Blizzard Entertainment

London, England, United Kingdom (Hybrid)
2 Months ago
DNEG - Lead Rough Layout Artist (DNEG ANIM)

DNEG

London, England, United Kingdom (On-Site)
8 Months ago
Rebellion - Work Experience

Rebellion

England, United Kingdom (On-Site)
2 Months ago
Dambuster Studios - Technical Narrative Designer

Dambuster Studios

Nottingham, England, United Kingdom (Hybrid)
6 Months ago
ESL FACEIT Group - EFG - Senior Software Engineer - Backend (Go)

ESL FACEIT Group - EFG

London, England, United Kingdom (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Skillz - Manager of Tax & Treasury

Skillz

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Ember Lab - Senior Accountant

Ember Lab

Orange, California, United States (On-Site)
1 Month ago
Netflix - Accounting Specialist (Prepaid & Other Assets)

Netflix

Manila, Metro Manila, Philippines (On-Site)
3 Months ago
Evolution - Payroll Accountant

Evolution

Kaunas, Kaunas County, Lithuania (On-Site)
1 Month ago
Fanatics - Store Assistant  - Milan Store Milano

Fanatics

Milan, Lombardy, Italy (On-Site)
4 Months ago
Zuru - Ecommerce Manager - EU Pureplayer

Zuru

London, England, United Kingdom (On-Site)
4 Months ago
Aristocrat Gaming - Partnership Manager

Aristocrat Gaming

Sliema, Malta (Hybrid)
1 Month ago
Hasbro - Financial Accountant - Remote

Hasbro

Uxbridge, England, United Kingdom (Remote)
3 Months ago
Bally's Interactive - Finance Accounting Analyst

Bally's Interactive

London, England, United Kingdom (On-Site)
3 Months ago
IGT - Director, Accounting- Controller

IGT

Las Vegas, Nevada, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (Remote)

Los Angeles, California, United States (Remote)

Los Angeles, California, United States (Remote)

Texas, United States (Remote)

Austin, Texas, United States (Remote)

Malaga, Western Australia, Australia (Remote)

New York, New York, United States (Remote)

United States (Remote)

London, England, United Kingdom (Hybrid)

View All Jobs

Get notified when new jobs are added by Ziff Davis

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug