Fraud Specialist

1 Month ago • 1 Years +

About the job

Summary_{By Outscal}

Razer seeks a Fraud Specialist to detect and mitigate fraud across online and offline business. Must-have skills include experience in fraud monitoring/investigation, dispute review, proficiency in MS Office, and exceptional communication skills. Fresh graduates are encouraged to apply.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Fraud & Transaction Monitoring

The Fraud Analyst acts as the First Line of Defense to detect and mitigate fraud in the FIUU's Online & Offline business. The fraud and transaction monitoring scope covers Malaysia, Singapore, Thailand, the Philippines, and Indonesia.

To attend, review, and analyze suspicious/suspected fraudulent transaction promptly with accurate fraud risk assessment.
To make own sound judgment and close the alerts trigger in the Fraud Monitoring System.
To perform suspicious transaction verification with the merchant and Financial Institution if require.
Promptly, update the suspicious transaction alerts in the suspicious file for further follow-up action.
Performing Blacklist and Whitelist of the user and merchant information in the backend system.
Alert the Senior Analyst and HOD if there is unusual activity or early fraud signs.
Conduct merchant investigation and prepare the investigation report to HOD.
Handles incoming emails, alert notifications, and inquiries from PDRM, SPF, NSRC, Card Schemes, Channel Partners, etc.

Pre-Requisites :

Candidate must possess at least a Diploma/Advanced/Higher/Bachelor's degree, in any field; equivalent experience considered.
1+ years in fraud monitoring/ investigation and/or dispute review; banking experience is an advantage.
Fresh Graduates are encouraged to apply, training and guidance will be provided.
Proficient in Microsoft Office, particularly Excel.
Exceptional communication and writing skills.
Strong attention to detail and problem-solving skills.
Handles challenges independently and can pivot quickly when necessary
Results-driven; and delivers the goals to stipulated timeline.
Able to travel to I-City, Shah Alam.