German Player Support Advocate

1 Month ago • All levels

Job Summary

Job Description

The German Player Support Advocate will represent the brand by providing top-tier support to gamers and customers. Responsibilities include answering customer queries with excellent attention to detail, resolving technical issues, communicating effectively within a team, maintaining a dedicated service, identifying trends in customer queries, and working with colleagues globally. This part-time role (20 hours/week) involves ensuring a seamless and positive customer experience. Full training and ongoing support will be provided. Career progression opportunities are available.
Must have:
  • Fluency in German and English (reading & writing).
  • Strong attention to detail, communication, and computer skills.
  • Self-motivated, proactive, and collaborative in a multilingual team.
  • Logical, methodical thinking with problem-solving skills.
  • Patience, perseverance, and high concentration levels.
Good to have:
  • Experience with PC/console gaming is a plus.
  • Comfortable discussing technical issues related to gaming hardware.
  • IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial.
  • Ability to multitask across chats, emails, and calls.
  • Passion for helping and delivering the best customer experience.

Job Details

About the company

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. 

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. 

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.   

Experience our side of life. For more information, visit www.side.inc.

About the role

Side is looking for a Part-Time (20 hours per week) German Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude.

Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even Game Master!

Shift from 5 PM onwards (Portugal time). More details will be provided if your application is shortlisted.

Key Responsibilities

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
  • You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
  • Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
  • Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
  • Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

Requirements

  • Fluency in German & English (reading & writing).
  • Strong attention to detail, communication, and computer skills.
  • Self-motivated, proactive, and collaborative in a multilingual team.
  • Logical, methodical thinking with problem-solving skills.
  • Patience, perseverance, and high concentration levels.
  • Experience with PC/console gaming is a plus.
  • Comfortable discussing technical issues related to gaming hardware.
  • IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
  • Ability to multitask across chats, emails, and calls while maintaining accuracy.
  • Passion for helping and delivering the best customer experience.

What we offer:

  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
  • Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
  • Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
  • Learn as you work and be part of something real that changes the face of gaming - forever
  • Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Similar Jobs

Rippling - Senior Support Specialist (German & English Support)

Rippling

London, England, United Kingdom (Hybrid)
1 Month ago
Riot Games - Technical Product Manager III - VALORANT, Cross-VALORANT Experience (XVX)

Riot Games

Dublin, County Dublin, Ireland (On-Site)
7 Months ago
Haleon - Key Account Manager

Haleon

Amersfoort, Utrecht, Netherlands (Hybrid)
3 Weeks ago
ansira - Senior Full Stack Developer

ansira

Colombia (Remote)
2 Weeks ago
Scanline VFX - Senior Roto/Paint Artist

Scanline VFX

Seoul, South Korea (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NinjaVan - Manager, Partnership (Key Account  Management)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
9 Months ago
Scopely - Global Sr. Payroll Specialist

Scopely

Barcelona, Catalonia, Spain (Hybrid)
3 Months ago
binance - Senior Backend Architect - Java

binance

Taipei City, Taiwan (Remote)
4 Months ago
whoop - Android Engineer II

whoop

Boston, Massachusetts, United States (On-Site)
1 Month ago
PayPal - Data Analyst 2

PayPal

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Diligent Corporation - Senior Field Marketing Manager

Diligent Corporation

New York, New York, United States (On-Site)
2 Months ago
hogarth - Proof Reader

hogarth

Sunnyvale, California, United States (Hybrid)
1 Month ago
Tesla - Automotive Mechatronics Technician

Tesla

Cologne, North Rhine-Westphalia, Germany (On-Site)
5 Months ago
playrix  - Lead User Acquisition Manager

playrix

Georgia (Remote)
8 Months ago
hogarth - Content Manager I

hogarth

Porto Alegre, State Of Rio Grande Do Sul, Brazil (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Braga, Braga, Portugal

fortis games - Sr. QA Automation Engineer (Analytics-Data)

fortis games

Portugal (Remote)
1 Month ago
CGS Carrers - Platform Engineer I

CGS Carrers

Braga, Braga, Portugal (Remote)
1 Month ago
playrix  - Lead Technical Designer

playrix

Portugal (Remote)
8 Months ago
Tesla - Training Coordinator - Parts Operations

Tesla

Lisbon, Lisbon, Portugal (On-Site)
5 Months ago
playrix  - Customer Support Representative (German)

playrix

Portugal (Remote)
8 Months ago
Side - LQA Game Tester (European Spanish)

Side

Braga, Braga, Portugal (On-Site)
1 Month ago
playrix  - Senior Engineering Manager

playrix

Portugal (Remote)
8 Months ago
Axonius - Senior Full Stack Developer

Axonius

Portugal (Remote)
1 Month ago
Star schema - Fullstack Developer (Java)

Star schema

Lisbon, Lisbon, Portugal (On-Site)
2 Weeks ago
miniclip - Senior Cloud Engineer

miniclip

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.

United States (Remote)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Taipei City, Taiwan (On-Site)

Montreal, Quebec, Canada (On-Site)

Brazil (Remote)

Braga, Braga, Portugal (On-Site)

View All Jobs

Get notified when new jobs are added by Side

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug