Implementation Consultant

About the Role: 

We are looking to add an Implementation Consultant to our growing Enterprise Intelligence offering at AlphaSense. This role will oversee the implementation of large client rollouts and collaborate with internal stakeholders to ensure success. This role is post sales focused and will serve as the bridge between the pre-sale technical implementation and the post implementation account rollout.  Given the new release of the Enterprise Intelligence product offering, you will be an important partner in shaping the future of enterprise account management and support.

In this position, you will play a crucial role in ensuring a successful implementation & rollout of our Enterprise Intelligence product for both new and existing/upsell customers. You will be responsible for managing the post-sale implementation process, collaborating with cross-functional teams, and ensuring a seamless transition for our clients to ensure adoption. You will work closely with both the Technical Implementation and Account Management teams.This role requires strong project management skills, excellent communication, and experience creating and documenting playbooks for large scale rollouts.

Who You Are:

• At least 4+ years of experience as an implementation manager, customer-facing project manager and/or in enterprise customer success
• Passionate about learning and always seeking the next challenge
• Robust problem-solving and critical thinking abilities
• Ability to work collaboratively in a cross-functional team environment
• A systems thinker with a proven track record of turning processes that lack structure into effective, repeatable, scalable programs
• Obsessed with adding value to the client experience
• Ambitious, with impeccable integrity and curiosity
• Comfortable analyzing and leveraging data to inform decision making
• Demonstrates excellent organizational skills and attention to detail
• Experience with any/all of the following: Intercom, Salesforce, JIRA, Tableau, Catalyst

What You’ll Do: 

• Develop and execute detailed project plans, ensuring alignment with client goals and expectations
• Coordinate with cross-functional teams, including account management, product, marketing and sales, in order to gather necessary resources for a successful implementation
• Conduct regular meetings and communications to keep internal and external clients informed of implementation progress
• Create and modify training programs for each client engagement
• Collaborate with marketing to create documentation for clients to support training needs
• Proactively identify potential risks and issues during the implementation process and develop mitigation strategies
• KPI Monitoring:
• Establish key performance indicators (KPIs) and regularly monitor and report on team and individual performance
• Use data-driven insights to make informed decisions and improvements
• Develop and maintain comprehensive playbooks to guide future implementations
• Partner with Account Managers and Adoption Specialists to drive adoption and value realization