Implementation Relationship Manager
Job Summary
Job Description
This role focuses on the technical relationship with customers during product implementation and changes. The Implementation Relationship Manager will proactively engage with customers to understand their technical and data strategy needs, ensuring they can utilize the latest versions of LSEG products. Daily tasks include managing all technical aspects of customer relationships, building strong connections with key technical contacts, conducting meetings, owning end-to-end implementation changes, addressing technical issues, providing technical advice, identifying customer readiness activities, and collaborating with various teams for project delivery.
Must have:
- Excellent customer-facing skills and communication abilities.
- Willingness to adopt new processes and approaches.
- Pro-active and initiative-taking with information gathering.
- Ability to utilize resources to solve customer problems.
- Professional approach under heavy workloads without supervision.
- Understanding of market data and the FinTech industry.
- Ability to form relationships with Account Managers and CSMs.
Perks:
- Bonus plan assigned to every position
- Monthly wellness and work-from-home allowance, and employee assistance program
- Meal allowance on personal lunch card provided monthly
- Private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
- Corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
- Additional awards and vouchers available for extra achievements
- Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
- E-learning platforms access with a range of training and certified courses
- Availability to access to real-time economic data through our flagship Workspace platform
- Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
- 2 additional days off for voluntary jobs
- Brand new, sustainable office with cafeteria and chillout space
- Sport teams and social events to join
- Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children
4 skills required
Job Details
YOU AND YOUR TEAM
This role owns the overall technical relationship with customers under the context of product implementation and changes. It will require pro-active engagement with customers to understand their technical, data strategy and make sure that customers will be able to use the latest, most appropriate version of LESG products.
SOME OF DAILY TASKS YOU WILL PERFORM:
- Be responsible for all aspects of the technical relationship with the customer from an implementation, product change perspective
- Build and maintain strong relationships with key technical contacts in named accounts
- Hold meetings with the customer when required, either proactively or event triggered. These could be at up to C-Level
- Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated
- Take ownership of any technical issue that a customer may raise during technical implementation and product changes, and proactively liaise with all resolver groups to provide a timely resolution
- Provide technical advice to customers on all aspects of customer connectivity, product and system usage, and upgrades to ensure that the customer is fully ready for the changes
- Identify all customer readiness activities for assigned projects and act as the customer-facing Technical Lead
- Liaise with key customer departments for each account during implementation or upgrade to keep them informed of progress and any issues
- Partner with Implementation Project Specialist to ensure smooth delivery of customer projects across the entire Customer Implementation and Professional Services
- Excellent customer facing skills with the ability to understand the customer and communicate at their level
- Willingness to adopt new process and different ways of working
- Pro-active approach, initiative and ability to seek out information from the customer and colleagues
- Ability to utilize all available resources and tools to investigate and solve customer problems
- Professional approach during periods of heavy workload without close supervision.
- Understanding of market data and the FinTech industry
- Ability to form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service for the customer
- Bonus: bonus plan assigned to every position
- Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
- Lunch card: meal allowance on personal lunch card provided monthly
- Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
- Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
- Reward and Recognition: additional awards and vouchers available for extra achievements
- Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
- Development: E-learning platforms access with a range of training and certified courses
- LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
- Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
- Charity: 2 additional days off for voluntary jobs
- Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
- Activities: sport teams and social events to join e.g. weekly yoga classes in the office
- Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children
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About The Company
LSEG (London Stock Exchange Group) isa leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
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