Innkeeper

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Job Description

The Mansion

The Mansion Hill Inn invites you to join a trailblazing movement in hospitality. Nestled in the heart of Madison’s Mansion Hill district, our inn alchemizes luxury lodging and historic splendor to create an unforgettable retreat for our guests. Behind our award-winning operation is a diverse team of truly accommodating folks cocreating a legacy of authentic hospitality at MHI. We believe that hospitality is the ageless art of and approach our work as an act of creative collaboration deeply rooted in our care for one another, our guests, and our community.

The role

Innkeeping brings the vision of meaningful hospitality to the fabric of everyday operations at the Mansion. Our innkeepers embody their love of service by being wholly present for each of our guests. They have a talent for anticipating guest needs and providing skillful, prompt assistance. First-rate lodging ceases to be just about enjoying luxurious amenities after being held in the care of one of our exceptional innkeepers. As you start working in evening or weekend roles, you will have the ability to grow into daytime shifts as they become available.

By joining our team of gracious hosts, you would be responsible for the following tasks.

• Provide and clean up breakfast service
• Oversee the cleanliness of the inn’s common areas
• Assist with housekeeping and inspect rooms
• Maintain reservation records using hotel software
• Use hospitality software to create and modify bookings
• Check guests in and out
• Provide active service throughout shift (this will include lifting objects up to 25 pounds)
• Assisting with luggage and valet cars
• Respond to inquiries over the phone and via email
• Keep a working knowledge of the bar menu
• Offer recommendations to local bars, restaurants, and venues in the Madison area

The strengths

These are some of the qualities of an innkeeper that make them perfect for their role.

• Compassion promotes authentic hospitality.
• Excellent communication is the foundation of completing all other tasks in our operation successfully.
• Attention to detail helps maintain the Mansion in impeccable condition.
• Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team.
• Creative problem-solving allows issues to be effectively resolved or passed onto the right resources.
• Adaptability makes it possible to meet daily changing demands.
• Curiosity promotes openness to hearing new ideas and receiving constructive feedback.
• Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members.
• Radical empathy ensures that all guests are treated with the same standards of affinity and respect.

The benefits

The perks of joining the MHI team are manifold. Our approach to service is mirrored in the safe, inviting, and fun environment we foster in the workplace. We care about the well-being of everyone on our team, and through our parent company Trek, we offer comprehensive health benefits to our employees and their loved ones. We also pride ourselves in supporting employee growth to the best of our capacity!

• Be part of an open, inviting, and inviting work environment.
• Rest and relax with a free night’s stay at the inn. We love giving everyone on our team the full MHI experience!
• Protect your physical and mental health with our comprehensive healthcare options.
• Take the day off with paid sick leave when you or a loved one are under the weather!
• Prepare for the future with our 401k contribution match
• Share ownership at Trek with our Employee Stock Ownership Plan.
• Invest in your education with reimbursement of up to $15,000 in tuition for undergraduate and master’s programs.
• Enjoy discounts on MHI lodging and all Trek Bicycle products.

The schedule

This part time role is intended to help our team meet our guest expectations and have staff present during all hours of the week. Hours can be expected to range between 8-24 hours per week.

Trek Benefits:

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Flexible holiday schedule – 10 company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish