IT Generalist - Lab Tech
Job Summary
Job Description
The IT Generalist - Lab Tech will support staff and clients with their technology needs, focusing on UX research lab technologies. Responsibilities include managing the UX research lab technology, delegating help tickets, managing software and hardware inventory, collaborating with the IT team on process improvements, drafting standard operating procedures, and advocating for users. The ideal candidate will be a multi-tasker, organized, and skilled at working with individuals from diverse technical backgrounds. They should possess knowledge of macOS and Windows operating systems, modern audio-visual equipment, streaming technologies, and LAN, WLAN, and High-Def IP-based Audio-Visual Technologies.
Must have:
- 1+ years of experience in a relevant field.
- Basic understanding of physical networking.
- A/V tech knowledge including IP-based video technologies.
- Working knowledge of video/streaming systems.
- Strong verbal and written communication skills.
- Knowledge of macOS and Windows (administration and troubleshooting).
- Experience with web applications like Zoom.us, Box.com, Office365.com, etc.
- Understanding of technology constraints/capabilities.
- Familiar with remote support tools.
8 skills required
Job Details
Blink is looking for a talented entry-level IT Generalist – Lab Tech to join our Seattle studio. Blink’s IT Generalist will support our staff and clients with their wide range of technology needs. This role will be focused on supporting Blink’s UX research lab technologies and will require functional knowledge of both macOS and Windows operating systems and an understanding of modern audio-visual equipment and streaming technologies. This individual will also be responsible for ticket queue and inventory management, hardware and software provisioning, and working closely with our studio host team.
To be successful in this role you will need to be someone who is an expert multi-tasker, organized, skilled at patiently working with people from all technology backgrounds to keep our business running smoothly from an IT standpoint. Familiarity with LAN, WLAN, and High-Def IP-based Audio-Visual Technologies is a plus.
What you’ll be doing:
- Managing the UX research lab technology for our Seattle studio, including setting up informative video capture techniques, streaming capabilities, and various software/hardware needs depending on the research study.
- Delegating and responding to help tickets to assist users in troubleshooting problems.
- Managing software and hardware inventory.
- Collaborating with the IT team to identify opportunities for improving operation processes and policies through special projects.
- Drafting standard operating procedures and knowledge bases for users.
- Advocating for users while understanding business goals.
What we are looking for:
- 1+ years of experience in a relevant field such as helpdesk or A/V tech support.
- Basic understanding of physical networking.
- A/V tech knowledge: Familiar with IP-based video technologies, i.e., NDI video protocol. Familiar with various audio quality control concepts.
- Working knowledge of video/streaming systems, including video encoding and processing and applications similar to OBS.
- Strong verbal and written communication skills.
- Knowledge of both macOS and Windows (administration and troubleshooting). Experience with mobile platforms.
- Experience with using web applications like Zoom.us, Box.com, Office365.com, G-Suite, Slack, etc.
- Understanding of technology constraints/capabilities.
- Familiar with remote support tools.
$58,500 - $75,500 a year
Our Pay Philosophy
We provide clear career paths and opportunities for growth while maintaining a strong sense of inclusivity in our workforce. We continue to infuse the same philosophy when it comes to posting positions by practicing salary transparency; each role is assigned a clear salary band which our recruiters will review at the start of the interview process.
So, while the above pay rate or salary range represents the expected salary for this position, in determining your actual pay it will be reviewed by a recruiter and take into consideration: your experience, your location, etc
If your experience looks a little different from what we’ve identified and you think you would be a good fit for the role, we’d love to learn more about you. Please include a cover letter and state why you think you’d be a good fit!
About Us:
Blink UX is a product design consulting firm creating products that people use, love and remember. Blink has over two decades of experience in UX research, strategy, and design partnering with innovative industry leaders including Amazon, Chase, Gates Foundation, Google, Meta, and NASA. For more information visit blinkux.com.
Our Culture
Maintaining a positive company culture requires the same careful curation, management, and rigor as any other aspect of a business. At Blink, we consciously design our culture to ensure that employees have the structure and guidance they need to fully develop their skills and abilities for a happy and rewarding career. Be sure to read up on the unique aspects of our company culture framework and ensure they align with your working style.
EEO
When hiring, we aim to build teams of compassionate people with diverse experiences, thoughts, and skills. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual preference, gender identity or age , disability or length of time spent unemployed.
Following your application submission we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record-keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink.
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