The IT Support Analyst I is responsible for providing front-line technical support to the WPI community via in-person, phone, and email. This role involves resolving technical issues, troubleshooting, and documenting information. Responsibilities include providing Tier 1 and 2 support, maintaining computer labs and library resources, and assisting with IT projects and employee onboarding. The analyst will work with the Service Desk and IT staff to ensure timely resolution of incidents, questions, and service requests. This role also involves maintaining the library pay-for-print center, media sales, and equipment lending. Additionally, it involves IT orientations for new employees and providing support for Summer programs and campus events.