IT Systems Engineer

The IT Systems Engineer will be responsible for providing technical leadership and hands-on support for the deployment, integration, and management of Software-as-a-Service (SaaS) tools within the enterprise environment. The ideal candidate will have a deep understanding of SaaS platforms, systems engineering, cloud infrastructure, and automation, along with experience in troubleshooting, performance optimization, and user support. You will work closely with cross-functional teams to ensure the efficient, secure, and scalable operation of SaaS tools across the organization. 

 Key Responsibilities:  

• SaaS Tool Management: Oversee the deployment, integration, configuration, and ongoing maintenance of critical SaaS applications and services. Ensure seamless integration with internal systems and platforms. 

• Systems Engineering: Design, implement, and support cloud-based infrastructure, including SaaS tools, to ensure optimal performance, scalability, and security. 

• Technical Support & Troubleshooting: Provide advanced support for SaaS tools, troubleshooting complex issues, and ensuring minimal downtime. Work closely with vendors and internal teams to resolve incidents and implement solutions. 

• Supporting Identity Management: Provide advanced support for Okta, and other identity engines that will be used to process users and provision them to other tools. 

• Automation & Optimization: Implement automation and optimization strategies to improve the reliability, and performance, SaaS tools and services within the enterprise environment. 

• Security & Compliance: Monitor, audit, and implement security measures and best practices to protect SaaS tools and data. Ensure that the tools comply with organizational security policies and relevant regulations. 

• Collaboration & Communication: Collaborate with IT, operations, and development teams to understand requirements and ensure SaaS tools meet the needs of the business. Communicate technical information clearly to non-technical stakeholders. 

• Documentation & Training: Develop and maintain system documentation, user guides, and best practices for SaaS tools. Provide training and mentorship to junior engineers and end-users to enhance overall system adoption and knowledge. 

• Continuous Improvement: Continuously evaluate emerging SaaS technologies and trends to recommend improvements and enhancements to the organization’s toolset and processes. 

Qualifications: 

• Bachelor's of Computer Applications or Bachelor of Information Technology 
•  Information Technology, Engineering, or related field. 
• 2-8 years of experience in systems engineering, focusing on SaaS application support, integration, cloud-based technologies, and performance optimization, at least 2 years of experience managing Okta SSO applications and their settings.
• Proven experience working with major SaaS platforms (e.g., Salesforce, Okta, Microsoft 365, AWS, Atlassian, etc.). 
• Strong understanding of development tools such as Gitlab, Atlassian, and code editors. 
• Excellent troubleshooting, diagnostic, and analytical skills, with a strong focus on root-cause analysis and proactive issue resolution. 
• Experience with scripting languages (e.g., Python, PowerShell, Bash) for automation and workflow improvement. 
• Strong knowledge of security best practices, compliance standards (e.g., GDPR, SOC 2, ISO 27001), and data privacy. 
• Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders. 

Preferred Qualifications: 

• Experience with monitoring and logging tools (e.g., Splunk, Datadog, Prometheus). 
• Familiarity with IT identity tools such as Okta, or Entra ID. 
• Experience working in cloud-based companies with SaaS operations. 
• Practical experience with scripting languages such as PowerShell/Bash/Python 

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.