Junior Application Support Analyst (SQL)

2 Months ago • 1-1 Years • Administrative • $60,000 PA - $78,000 PA

Job Summary

Job Description

As a Junior Application Support Analyst (SQL) at Patterned Learning, you will provide superior customer service, perform QA on issue resolutions, develop reports using SSRS, and create datasets for issue analysis. You will troubleshoot software issues using database logs, document customer issues, diagnose bugs and changes, and communicate effectively with various teams. Understanding the SDLC and facilitating positive working relationships are crucial. Responsibilities include performing preventative maintenance on customer sites, implementing remote monitoring tools, utilizing knowledge bases and ticketing systems, and resolving application issues with minimal escalation. Strong SQL and C# skills are required, along with the ability to dissect stored procedures. This is a remote, full-time position.
Must have:
  • Superior customer service
  • SQL reporting (SSRS)
  • Database log troubleshooting
  • Issue tracking & documentation
  • Bug/change diagnosis
  • C# code diagnosis
  • Stored procedure dissection

Job Details

This is a remote position.

Junior Application Support Analyst (SQL)  - Remote Job, 1+ Year Experience


Annual Income: $60K - $78K


A valid work permit is necessary in the US

About us: Patterned Learning is a platform that aims to help developers code faster and more efficiently. It offers features such as collaborative coding, real-time multiplayer editing, and the ability to build, test, and deploy directly from the browser. The platform also provides tightly integrated code generation, editing, and output capabilities.



Task Functions

  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).

  • Perform QA functions for any issue resolution from support calls.

  • Develop Reports using SQL Server Reporting Services (SSRS).

  • Create datasets to analyze and recreate issues reported by customers.

  • Ability to look through database log files to troubleshoot software issues.

  • Track and thoroughly document all customer issues in our ticketing system.

  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.

  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts, and project managers.

  • Facilitate positive proactive working relationships with customers and internal resources.

  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software).

  • Implement and improve remote monitoring tools for our customer’s systems.

  • Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues.

  • Routinely log into client databases for data analysis and troubleshooting.

  • Resolve application issues with minimal escalations to higher tiers.

  • Manage conference calls with key stakeholders.

  • Ability to diagnose and troubleshoot C# code.

  • Ability to dissect stored procedures.


Why Patterned Learning LLC?


Patterned Learning can provide intelligent suggestions, automate repetitive tasks, and assist developers in writing code more effectively. This can help reduce coding errors, improve productivity, and accelerate the development process.


The pattern recognition is particularly relevant in the context of coding. Neural networks, especially deep learning models, are commonly employed for pattern detection and classification tasks. These models simulate human decision-making and can identify patterns in data, making them well-suited for tasks like code analysis and generation.



Similar Jobs

Luxoft - Senior PySpark Data Engineer

Luxoft

(Remote)
3 Months ago
Luxoft - Senior PySpark Data Engineer

Luxoft

Italy, New York, United States (Remote)
3 Months ago
Ello - Tech Lead, Machine Learning

Ello

Canada (On-Site)
3 Months ago
Patterned Learning Career - Junior Full-Stack Engineer

Patterned Learning Career

(Remote)
2 Months ago
G5 Games - 2D Illustrator (Match-3 project)

G5 Games

(Remote)
2 Months ago
Dew Software - System Administrator

Dew Software

Detroit, Michigan, United States (On-Site)
3 Months ago
PhonePe - Executive - Product risk assessment ,FS compliance

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Starkflow - Executive Assistant

Starkflow

Gurugram, Haryana, India (On-Site)
4 Months ago
Warner Bros Discovery - SAP Basis System Administrator

Warner Bros Discovery

Mexico City, Mexico City, Mexico (On-Site)
3 Months ago
OpenGov - Technical Support Specialist

OpenGov

Plano, Texas, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Patterned Learning Career - Junior Java AWS Developer

Patterned Learning Career

(Remote)
2 Months ago
Codeninja - AI Research Scientist

Codeninja

Sindh, Pakistan (On-Site)
2 Months ago
G5 Games - 2D UI/UX Artist (match-3 project)

G5 Games

Yerevan, Yerevan, Armenia (Remote)
4 Months ago
Visteon Corporation - Senior Software Engineer

Visteon Corporation

Pune, Maharashtra, India (On-Site)
5 Months ago
Zoox - Collision Avoidance System, Machine Learning Internship/Co-op

Zoox

Foster City, California, United States (On-Site)
4 Months ago
G5 Games - 2D UI/UX Artist (match-3 project)

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
4 Months ago
Sabre India - Sr Data Scientist

Sabre India

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Playrix - Feature Owner (LiveOps)

Playrix

Portugal (Remote)
4 Months ago
Playrix - Feature Owner (LiveOps)

Playrix

Georgia (Remote)
4 Months ago
Netomi - Data Scientist - I

Netomi

Gurugram, Haryana, India (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Administrative Jobs

Intel Corporation - SAP Basis Architect

Intel Corporation

(Remote)
2 Months ago
Nasdaq - Regulatory Surveillance Analyst

Nasdaq

Vilnius, Vilnius County, Lithuania (Hybrid)
4 Months ago
IGT - Temporary SharePoint Administrator

IGT

West Greenwich, Rhode Island, United States (On-Site)
3 Months ago
CAE - Infrastructure Engineer

CAE

Arlington, Texas, United States (On-Site)
4 Months ago
Axon - Salesforce Architect, Digital Customer Experience

Axon

Scottsdale, Arizona, United States (Hybrid)
2 Months ago
Trek - Service Advisor

Trek

Fairfax, Virginia, United States (On-Site)
2 Months ago
Neostella - Customer Support Specialist

Neostella

Medellín, Antioquia, Colombia (On-Site)
4 Months ago
Luxoft - Quadient Support Engineer

Luxoft

Pune, Maharashtra, India (On-Site)
3 Months ago
Scientific Games  - Field Service Tech I

Scientific Games

Phoenix, Arizona, United States (On-Site)
5 Months ago
The Walt Disney Company - Guest Relations Host - Weekday Part Time

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded