Quadient Support Engineer

First-line support for production issues of a mission-critical application.

Ability to liaise with the Client on issues, changes, development cycles and planning the release content.

Provide 24/7 production support for the customers.

Troubleshooting and resolving technical issues with the Quadient templates/workflows.

Follow standard procedure to resolve incidents efficiently and update in SNOW/ similar tool.

Drive resolution of high-priority issues causing impacts to Bank’s IT systems.

Application of ITIL processes and procedures through planning and fulfilling appropriate support requirements.

Work to generate Quadient output and document scanning tools

which were designed using Quadient.

Transforming business requirements into technical solutions through Quadient and providing optimal solutions.

Compilation and generation of static and dynamic policy documents through Quadient.

Involve in Unit testing, System Testing, and User acceptance testing and also provided production support.

Providing Training/KT sessions for newcomers and about the new projects and customized tools created to interact with Quadient.

Maintain a thorough knowledge of the application, including business rules.

Contribute to the Development and maintenance of support documentation and processes

Strong communication skills

Collaborating with cross-functional team and contributing to the improvement of application performance and stability.

Meet and exceed customer satisfaction, resolution time, and response SLAs