SalesForce consultant

2 Weeks ago • 2 Years + • Administrative

About the job

Job Description

The Salesforce Consultant at NESS Slovensko a.s. serves as the primary contact for clients in designing and implementing information systems and software technologies, particularly Salesforce CRM. Responsibilities include providing consultations, analyzing client needs, proposing solutions, implementing approved designs, offering technical support to clients and internal teams, resolving technical issues, managing client relations, improving support processes, testing functionalities, maintaining documentation, supporting routine operations, aiding sales activities (including proposals and contracts), and conducting user training. The role requires strong communication, presentation, and organizational skills, along with systematic thinking, flexibility, and a willingness to learn.
Must have:
  • 2+ years Salesforce experience
  • Excellent communication skills
  • Solution design & implementation
  • Technical support & problem-solving
  • Client relationship management
  • C1 level English

Description

Position at NESS Slovensko a.s.

Salesforce Consultant
Konzultant je prvým kontaktným bodom pre zákazníka pri navrhovaní a implementácii informačných systémov a softvérových technológií, najmä CRM Salesforce. Poskytuje konzultácie, analyzuje potreby a navrhuje riešenia, ktoré zohľadňujú požiadavky klienta.
Náplň práce
Typické činnosti:
  • Poskytovanie poradenstva a konzultácií klientom v oblasti ponúkaných riešení.
  • Analýza aktuálneho stavu a potrieb klienta, špecifikácia požiadaviek.
  • Tvorba konceptov riešení a zákazníckych implementácií.
  • Realizácia riešení na základe schváleného návrhu.
  • Poskytovanie kvalifikovanej technickej podpory klientom, partnerom a interným tímom.
  • Riešenie technických problémov priamo u klienta.
  • Komunikácia a rozvoj vzťahov s klientmi a partnermi.
  • Zlepšovanie procesov v oblasti technickej podpory.
Ďalšie činnosti:
  • Testovanie funkcionalít riešení.
  • Tvorba a údržba dokumentácie.
  • Podpora zákazníkov počas rutinnej prevádzky.
  • Podpora obchodných aktivít, vrátane prípravy cenových ponúk a zmlúv.
  • Školenia užívateľov.
Požiadavky
Vyžadované znalosti:
  • Minimálne 2 roky skúseností v odbore.
  • Znalosť vybraných IT technológií.
  • Ovládanie svetového jazyka na úrovni C1.
Vyžadované schopnosti:
  • Výborné komunikačné schopnosti.
  • Prezentačné schopnosti.
  • Organizačné schopnosti.
Osobnostné predpoklady:
  • Samostatnosť.
  • Flexibilita.
  • Systémové myslenie.
  • Ochota učiť sa nové veci.
Vzdelanie:
  • Vysokoškolské alebo stredoškolské.

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