As a Technical Support Engineer at Booming Games, you'll be the primary point of contact for European clients, resolving technical issues via Skype, JIRA Service Desk, and email.  Responsibilities include providing high-level customer service, adhering to SLAs, logging inquiries, escalating issues, analyzing product malfunctions, identifying customer needs, and gathering feedback.  You'll guide users on product features, troubleshoot challenges, and collaborate with internal teams to improve customer experience.  The role is fully remote and requires fluent English, with additional languages a plus.  Experience in customer support or a similar role, along with help desk software and remote support tool familiarity, is essential.

<p>We deliver high-end, next-level gaming to the slots market.</p>

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                    <h5 class="detail-block-title">About the role</h5>
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                        As a Technical Support Specialist, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.
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                        <h5 class="detail-block-title">Responsibilities</h5>
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                            <ul><li>Provide the highest level of customer service to our customers in European timezone via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times</li><li>Log inquiries of customers and escalate accordingly</li><li>Analyze and report product malfunctions</li><li>Identify customer needs and assist with using specific features</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with Stakeholders</li></ul>
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                        <h5 class="detail-block-title">Requirements</h5>
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                            <ul><li>Experience as a Customer Support Specialist or similar CS role&nbsp;</li><li>Experience using help desk software and remote support tools&nbsp;</li><li>Fluent English is a must, additional languages are a plus&nbsp;</li><li>Excellent communication and problem-solving skills&nbsp;</li><li>Patience and professionalism when handling tough cases</li></ul>
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                        <h5 class="detail-block-title">Nice to have</h5>
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                            <ul><li>Familiarity with gambling industry is a plus&nbsp;</li></ul>
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                        <h5 class="detail-block-title">Good to know</h5>
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                            <ul><li>This is a full-time, fully remote, freelance/independent contractor position</li><li>Please make sure to submit your CV English in order to be considered</li></ul>
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                        <h5 class="detail-block-title">Why Work for Booming Games</h5>
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                            Founder led. Impact driven. Employee centric.<br>At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
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                        <h5 class="detail-block-title">Our perks</h5>
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                            <ul><li>We’re a 100% remote-first company, offering a best-in-class remote experience</li><li>Competitive package</li><li>Dog-friendly offices in Berlin and Malta</li><li>Family-friendly policies</li><li>Career growth opportunities</li><li>Zestful working environment</li><li>Knowledge sharing opportunities</li><li>Dynamic culture surrounded by industry experts</li><li>Company social events for team bonding</li></ul>
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                        <h5 class="detail-block-title">Contact</h5>
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                            HR Team
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                    <h5 class="detail-block-title">About us</h5>
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                        <p><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.</span></p>
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