Technical Support Engineer

3 Months ago • All levels • Administrative

Job Summary

Job Description

As a Technical Support Engineer at Booming Games, you'll be the primary point of contact for European clients, resolving technical issues via Skype, JIRA Service Desk, and email. Responsibilities include providing high-level customer service, adhering to SLAs, logging inquiries, escalating issues, analyzing product malfunctions, identifying customer needs, and gathering feedback. You'll guide users on product features, troubleshoot challenges, and collaborate with internal teams to improve customer experience. The role is fully remote and requires fluent English, with additional languages a plus. Experience in customer support or a similar role, along with help desk software and remote support tool familiarity, is essential.
Must have:
  • High-level customer service
  • SLA adherence
  • Troubleshooting skills
  • Fluent English
  • Help desk software experience
Good to have:
  • Gambling industry familiarity
  • Additional languages
Perks:
  • 100% remote-first
  • Competitive package
  • Dog-friendly offices
  • Family-friendly policies
  • Career growth opportunities
  • Zestful environment
  • Knowledge sharing
  • Company social events

Job Details

About the role
As a Technical Support Specialist, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.
Responsibilities
  • Provide the highest level of customer service to our customers in European timezone via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
  • Log inquiries of customers and escalate accordingly
  • Analyze and report product malfunctions
  • Identify customer needs and assist with using specific features
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with Stakeholders
Requirements
  • Experience as a Customer Support Specialist or similar CS role 
  • Experience using help desk software and remote support tools 
  • Fluent English is a must, additional languages are a plus 
  • Excellent communication and problem-solving skills 
  • Patience and professionalism when handling tough cases
Nice to have
  • Familiarity with gambling industry is a plus 
Good to know
  • This is a full-time, fully remote, freelance/independent contractor position
  • Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
  • We’re a 100% remote-first company, offering a best-in-class remote experience
  • Competitive package
  • Dog-friendly offices in Berlin and Malta
  • Family-friendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding
Contact
HR Team
About us

BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.

Similar Jobs

Lionbridge Games - VR Test Analyst

Lionbridge Games

Quebec, Canada (On-Site)
2 Months ago
Stake Logic - Tier 2 Technical Support Specialist

Stake Logic

Birkirkara, Malta (On-Site)
2 Months ago
PlayStation Global - Senior Character FX Artist

PlayStation Global

United States (Remote)
3 Months ago
SmileGate - [AI센터] AI 프로젝트 PMO

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Bragg - Product Operations Manager

Bragg

Ljubljana, Ljubljana, Slovenia (Hybrid)
1 Month ago
Universal Music - Manager, Artist Royalties

Universal Music

Los Angeles, California, United States (On-Site)
2 Months ago
Ubisoft - Administrative Technician - Payroll Department

Ubisoft

Montreal, Quebec, Canada (On-Site)
2 Months ago
HP - Executive Assistant Supplies Category

HP

Houston, Texas, United States (On-Site)
7 Months ago
N-iX - Senior SAP Engineer (#2132)

N-iX

(Remote)
5 Months ago
Every matrix - Shift Coordinator

Every matrix

Batumi, Adjara, Georgia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Skybox Labs - Environment Artist - Levels

Skybox Labs

Burnaby, British Columbia, Canada (Hybrid)
2 Months ago
ION - Senior Product Manager - Post Trade (Cleared Derivatives)

ION

Chicago, Illinois, United States (On-Site)
6 Months ago
Easygo - Compliance Analyst

Easygo

Melbourne, Victoria, Australia (On-Site)
4 Months ago
N-iX - Project Manager (Middle/Senior)

N-iX

Ukraine (Remote)
2 Months ago
Nintendo - Bilingual Project Manager (Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
7 Months ago
Assystems - Ingénieur projet orienté conduite du changement H/F

Assystems

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
6 Months ago
TransPerfect - Localization Games Tester - Europe (freelance, remote)

TransPerfect

Dublin, County Dublin, Ireland (Remote)
9 Months ago
Globalization Partners - Benefits Specialist

Globalization Partners

(Remote)
2 Months ago
ComeOn Group - QA Engineer - Data Warehouse

ComeOn Group

Stockholm, Stockholm County, Sweden (Hybrid)
2 Months ago
Lulalend - Senior Site Reliability Engineer

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Administrative Jobs

Nintendo - Student Help Internal Communications (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
5 Months ago
ION - Oracle Database Administrator, Italy

ION

Italy (Hybrid)
6 Months ago
Booming games - Office Manager

Booming games

Berlin, Berlin, Germany (Hybrid)
4 Months ago
Company3 Method Studios - Sr. Systems Engineer

Company3 Method Studios

New York, New York, United States (On-Site)
3 Months ago
Rackspace Technology - Customer Success Engineer I - Night Shift

Rackspace Technology

Gurugram, Haryana, India (Hybrid)
2 Months ago
ECI - Cloud Services Engineer

ECI

Indore, Madhya Pradesh, India (On-Site)
5 Months ago
PlayStation Global - IT Support Engineer II

PlayStation Global

London, England, United Kingdom (On-Site)
2 Months ago
Kojima Productions - Interpreter / Translator / Communication Facilitator

Kojima Productions

Tokyo, Japan (On-Site)
5 Months ago
Relax Gaming  - Office Assistant

Relax Gaming

Belgrade, Serbia (On-Site)
2 Months ago
The Walt Disney Company - HVAC and Refrigeration Engineer

The Walt Disney Company

(On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We deliver high-end, next-level gaming to the slots market. Offering an established portfolio that encompasses uniquely themed games, innovative features and volatilities to satisfy every spectrum of the player market. We utilise the knowledge of seasoned experts, who apply their years of expertise in the industry to craft games to the highest of standards, harnessing proven formulas for success, combined with the latest developments in the gaming industry.


From uniquely novel configurations and interfaces, to highly entertaining themes and characters, our ever-growing catalogue consists of over 150 games, all of which are crafted to be fun, engaging, and will keep your players coming back for more.


Find out more at booming-games.com

All followers must be 18+. Begambleaware.org - Gamble Responsibly.

Prague, Prague, Czechia (Remote)

Prague, Czechia (Remote)

Malta (Hybrid)

Romania (Remote)

Berlin, Berlin, Germany (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Valletta, Malta (Remote)

Blovice, Plzeň Region, Czechia (Remote)

View All Jobs

Get notified when new jobs are added by Booming games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug