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Guest Relations Host - Weekday Part Time

The Walt Disney Company

Hong Kong (On-site)

Guest Relations Host - Weekday Part Time

3 Weeks ago • All levels • Administrative

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Job Description

The Guest Relations Host at Hong Kong Disneyland Resort plays a vital role in ensuring a magical experience for every guest. Responsibilities include handling guest inquiries, requests, and comments; proactively achieving Disney's high service standards; assisting with group ticketing operations and cash handling; and maintaining a professional image while respecting guest privacy. The position requires fluency in Cantonese, English, and Putonghua, with the ability to work effectively in a fast-paced and sometimes stressful environment. The role may involve working at various locations across the resort, including outdoor areas. This is a part-time weekday position, and shifts may include weekends and public holidays.

Must have:

Fluent in Cantonese, English, Putonghua
Professional image & guest privacy
Handle guest inquiries & requests
Achieve Disney service standards
Cash handling & ticketing
Fast-paced environment adaptability

Good to have:

Other foreign languages
Hospitality/Tourism Management qualifications

Job Summary:

Hong Kong Disneyland Resort delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.
Interested in a career with a difference? Join us now!

Responsibilities:

Handling Guests’ enquiries, requests and comments
Achieve Disney service standard which beyond Guests’ expectation proactively
Assist in group ticketing operations with cash handling duties

Basic Qualifications:

Ability to speak fluent Cantonese, English and Putonghua. (Non Chinese speaking candidates are welcome!)
Ability to reflect a professional image while maintaining Guest privacy
Ability to perform in a fast-paced and sometimes stressful working environment
Willingness to work at different locations in the resort area, including outdoor locations

#LI-DNI

Preferred Qualifications:

Ability to speak other Foreign language(s)
Formal qualifications from Hotel, Hospitality or Tourism Management related courses

#LI-DNI

Additional Information:

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

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About The Company

The Walt Disney Company

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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!