Network Control Technician - Contract

4 Months ago • 3-5 Years • Administrative

Job Summary

Job Description

The Network Control Technician will manage events efficiently using alert systems like BigPanda, troubleshooting with Runbooks and SOPs. They'll utilize Splunk and Datadog for system performance monitoring and leverage API knowledge. ITIL experience (Incident, Problem, Change Management) is crucial. Daily tasks include ChatOps via Slack (channel creation, resource coordination, customer engagement), user account management, basic security tasks (password resets, ticket creation guidance), and collaboration with customer service and engineering teams. Proficiency in Office 365 and basic IP knowledge are required.
Must have:
  • ChatOps experience (Slack)
  • Customer service expertise
  • ServiceNow, Confluence/Jira knowledge
  • IP knowledge (subnetting)
  • Basic Active Directory experience
  • Basic security experience
  • Office 360 proficiency
Good to have:
  • Streaming knowledge (MS Teams)
  • Event management (BigPanda)
  • Splunk/Datadog knowledge
  • API concepts and applications
  • ITIL knowledge

Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities.

Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management.

What you'll be doing:

In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve their issues.

What we're looking for:

  • Chat-Ops experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
  • Customer service - working with customer service reps to high level engineers
  • ServiceNow
  • Confluence / JIRA
  • IP knowledge - subnetting and general IP concepts like subnetting etc.
  • Light Active Directory experience
  • Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
  • Experience with Office360 – Word – Outlook – Excel – MS suite etc…

Nice to Have:

  • Streaming knowledge for games using MS Teams or other applications
  • Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook’s /SOPs
  • Basic Knowledge in Splunk/ Datadog
  • Basic Knowledge in API concepts and applications
  • ITIL knowledge

Preferred Experience / Education:

    • Three to five years or relevant experience
    • A degree from a four-year college (i.e., BA. BS)

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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About The Company

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/


Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.  


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.

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