Junior Software Engineer (Live Technical Support)

3 Months ago • 2 Years +

About the job

Summary_{By Outscal}

Live technical support role for mobile games, requiring Java programming, Linux development, database knowledge, and strong problem-solving skills.

Software Engineer (Live Technical Support)

Job Location: You will work in Kuala Lumpur.

Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live issue investigation and fixing, and the implementation of requirements from our partners. You will report to a lead engineer and have opportunities for training and business traveling.

Responsibilities

Be responsible for mobile game live operation technical support.
Help deliver backend services of the game system.
Provide technical support and cooperation according to the needs of the internal and external partners.
Monitor technical indicators of online games running in different regions and provide daily technical reports.
Troubleshoot live issues of game systems and figure out fixed plans and solutions with the necessary help from the dev team.
Collaborate with the production live operation, game feature development, DevOps, and QA teams.
Help develop some features according to requirements, under the guidance of the lead engineer.

Qualifications

Bachelor's degree or higher in computer science or a related field.
2+ years' experience as a software engineer.
Proficiency in Java programming languages.
Knowledge about common algorithms and basic data structures
Familiarity with Linux platform development.
Familiarity with source version control like Perforce or Git.
Understanding of network programming and protocols such as HTTP and WebSocket.
Experience with a relational database such as MySQL, PostgreSQL, or Oracle.
Skills in team communication and collaboration and keenness in learning.

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About The Company

Electronic Arts

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We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We’re doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you’re working from. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.