Manager, VSB

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About the team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise teams, all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.

As a  VSB, Sales Manager, (1-19 Employee Segment) at Dialpad, you will lead a team focused on driving growth and expanding our client base in the very small business segment. Your role will be pivotal in guiding the team to engage with potential customers, understand their unique needs, and deliver solutions that showcase the transformative power of our products and services.

Working closely with cross-functional teams including Sales, Marketing, Product Development, and Management, you will ensure that our sales strategies align with the company’s growth objectives. You will coach and mentor your team to achieve both short- and long-term goals, and you will identify and recruit top talent to build a high-performing team. By leveraging market insights and data-driven strategies, you will foster strong relationships with clients, ensuring successful outcomes and business growth for Dialpad.

Your role

As a VSB, Sales Manager you'll be responsible for overseeing outreach efforts to potential clients, leading a team of VSB Sales Specialists. Working closely with the Marketing and Sales teams, you'll drive lead generation and engagement strategies to effectively meet client needs. Your role involves crafting personalized pitches, leveraging market insights, and collaborating with cross-functional teams to ensure alignment with company objectives.

This position reports directly to the Sales Leader in the Philippines, offering flexibility for remote work with occasional team-building activities in various locations. As a pivotal member of the team, you'll have the opportunity to shape the direction of our business development efforts and contribute to the continued success and growth of our organization.

What you’ll do

• Lead and oversee the initial contact and lead qualification process, ensuring a steady flow of high-quality leads for the team.
• Develop and implement tailored outreach strategies that effectively communicate the value proposition to various market segments.
• Collaborate closely with the Marketing and Sales teams to align messaging and campaign strategies, ensuring consistency and maximizing impact.
• Conduct in-depth research on industry trends and client needs, providing guidance to the team to enhance outreach effectiveness.
• Provide mentorship and guidance to VSB Sales Specialists, fostering their professional growth and optimizing team performance.
• Regularly prepare and deliver comprehensive reports to the Philippine Sales Leader, updating on team activities, progress, and performance metrics, ensuring alignment with organizational goals and strategies.

Skills you’ll bring 

• Strong leadership abilities with a proven track record of guiding and motivating teams to achieve targets and objectives, including at least 2 years of managerial experience in managing Sales Account Executives.
• Exceptional communication skills, both verbal and written, enabling effective collaboration with internal teams and external clients.
• Proficiency in strategic planning and execution, with the ability to develop and implement tailored outreach strategies to drive results.
• Analytical mindset with the capability to conduct thorough research on industry trends and client needs, informing data-driven decision-making.
• Strong organizational skills and attention to detail, ensuring efficient management of lead qualification processes and pipeline development.
• Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and maintaining a high level of productivity.
• Previous experience in business development or sales roles, preferably within the technology or telecommunications industry, is advantageous.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions.
• Amenable to work on a Hybrid work arrangement (2x -3x a week) in Ortigas, Pasig City.
• Excellent internet connectivity required.

Who you are

Your strengths lie in generating high levels of outreach outputs, demonstrating effective communication, and collaborating seamlessly with cross-functional teams. Moreover, you possess at least 2 years of team lead or managerial experience, particularly in managing Sales Specialists. Your leadership abilities are evident in your track record of guiding teams towards achieving targets and objectives, and you're passionate about fostering the growth and development of your team members. With a strategic mindset and attention to detail, you excel in crafting and implementing outreach strategies that yield tangible results. Your background in business development or sales development, coupled with your eagerness to contribute to the continued success of our team and organization, make you an invaluable asset to our team.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.