NOC Manager

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is on the lookout for talented NOC Manager who possess a passion for 24x7 Network Operations.

This is a full-time, in-office position based in Rockstar’s large game development studio in Bangalore, India. 

WHAT WE DO

• 24x7 Network Operations of our online games, features, and services.
• Provide hands-on NOC services and support to IT Operations encompassing enterprise, online, and development environments.
• Build, maintain, and plan monitoring systems and infrastructure for upcoming releases.

RESPONSIBILITIES

• Build, train, and mentor highly skilled monitoring specialists and system administrators responsible for 100% availability of RSG networks.
• Manage 24x7 NOC functions, technical and administrative operations and tiered-support escalations.
• Ensure 24x7x365 optimal coverage with monthly scheduling.
• Oversee incident management, ticketing systems, and communications.
• Foster a continuous improvement environment, including automation and optimization of observability systems and tools.
• Develop and implement strong NOC policies, procedures, and on-call support systems.
• Provide management and technical support and take ownership of all major incidents.
• Generate required NOC reports and metrics to include SLA, MTTA, and MTTR.
• Ensure stellar team performance and meet departmental KPIs at a higher level.
• Drive Root Cause Analysis on all outages and/or major operational impact scenarios.
• Continuously improve NOC processes and procedures.
• Lead and perform other duties as assigned by your manager to improve NOC operations.

QUALIFICATIONS

• 8+ years’ experience in System and/or Network Administration, including OS upgrades, patching, and network infrastructure setup.
• 5+ years successful experience building and managing a NOC team or support group in IT service delivery.
• Prior Incident Management experience in a leadership role .
• Proven expertise in alert response, incident, and problem management.
• Strong understanding of monitoring systems and tools (e.g., Grafana, Nagios, Datadog, Prometheus)
• Proven experience handling major outages and emergency situations.
• Experience and training in ITIL incident management processes.
• Excellent communication and collaboration skills with the ability to work effectively with stakeholders to ensure state-of-the-art network operations.
• Bachelor’s degree in information technology, Computer Science, or a related field.

SKILLS

• Strong understanding of common IT best practices, and procedures.
• Working knowledge of highly complex IT network systems.
• Good understanding of network topologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Organized, with the ability to multitask and handle tasks with changing priorities.
• Detail-oriented, with the ability to work effectively in a fast-paced environment.
• Strong customer service and active listening skills.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• 6+ years of experience supporting large-scale online environments.
• Strong technical background with a focus on delivering high-quality customer satisfaction.
• Experience with Windows and Linux server configuration, administration, and monitoring.
• Experience with any monitoring and support tools such as: Grafana, Graphite, Check_MK, Splunk, Sentry.io

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

#LI-AP1