Who Are We?
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.
Overview
The Regional Community Specialist (Genshin Impact) supports the Community team by facilitating the deployment and analysis of social media content and events, as well as managing community sentiments. This role provides an opportunity to learn about social media and community management, as well as gain insight into the dynamics of a live-service game.
The Community Specialist collaborates closely with the globalization and community team to contribute to the growth and success of Genshin Impact's social media channels.
What You Will Do:
- Be the voice of the community internally. Report and provide meaningful feedback on community sentiment, concerns, and suggestions.
- Use a data-informed approach to create our community strategy and associated critical metrics.
- Assist in consolidating and the proper archival of player information for reward distribution of community event, handle reward list and complie interview results.
- Support the community team on administrative functions such as the processing of NDA contracts between content creators and partners, along with the updating of social media platform data.
- Assist with managing an up-to-date marketing calendar of social content, as well as organizing and tracking team projects to ensure timely delivery.
- Additional ad-hoc duties as required, such as globalization support.
What We Are Looking For:
- Bachelor's degree or above, preferably in Communications, Marketing, Computer Science, or a related field.
- Strong data analysis skills, familiarity with social media metrics; Google Analytics certification is a plus.
- Proficiency in the use of Microsoft Excel- (or similar) smartsheet programs, along with productivity and work organization applications like Notion or Slack.
- Excellent written and verbal communication skills in English and fluent oral Chinese to liaise with teams, proficiency in Thai, Vietnamese, or Indonesian languages would be advantageous.
- Strong attention to detail for accurately managing administrative tasks and ensuring compliance.
- Strong understanding of social media platforms with preference shown towards experience managing a community.
- Fast learner, with preference shown towards experience in social media management platforms.
- A genuine interest in gaming and community management, with a desire to learn about social media strategies and live-service game dynamics, and a solid understanding of Genshin Impact.
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
