Regional Operations Manager

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

About Pincode:

Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale.

Summary:

The incumbent will be responsible for managing operation metrics of accounts in his territory, track all important Metrics for Seller (Orders, Delivery TAT, CTT, OOS, Catalog Updates etc). Growth Tracks: Collateral to be deployed at store / Referrals to be enabled / Store Incentive to be discussed & implemented / Society Activations to be planned. 

Responsibilities:

• Coordinating and Enabling Manpower Hiring - Enabling the Sales team by coordinating with HR and relevant Stakeholders in Hiring Drives, Joining, Inductions and ways of working training, handholding and managing non-performances.
• Store Procurement and Inventory Management - Keeping a track and check on top items at the store, monitoring and driving increments in SKUs for major category stores through the account managers
• Cataloging at Supermarkets - Driving cataloging at Supermarkets for reported items, photographed items and non-barcoded items by bridging gaps raised by the Category Team
• Cataloging at Other Categories - Planning photography shoots and closelooping the ingesting and increase in catalog at Other Category stores. Ensuring proper support to Photographers with manpower presence at store, managing proper bandwidth of stores during photography by planning with the sales and category teams. Managing File Transfers for daily catalog updates - keeping track of non-working stores, duplicate uploads, rejections and other issues for catalog updates. Keeping the sales and capability teams in loop for manpower handholding in technical aspects of file transfers.

• Team Roster and Beat Working - Managing the mapping to stores and people managers. Ensuring manpower has proper shifts assigned to all stores and adherence to the team for normal and audit working teams
• Store Onboarding Ops - Detailing out the onboarding plan for core and non-core categories on map for clusters. Calling out issues in non-available areas for respective categories and close-looping with sales for onboards or SKU increase. Handholding the teams on rejections and updates to ensure low rejections. Collaborating with Central Stakeholders to make sure maximum areas live or working to make live for stores in different stages of onboarding
• Data Analysis and Insights - Tracking major key KPIs, Manpower Ways or Working, ensuring bottom and average callouts during reviews - daily, weekly and ensuring those KPIs are improved on

Qualifications:

• • Education: Bachelor's degree in any related field
  • Experience: Minimum 4 Years of relevant experience
  • Technical Skills:
    • Advanced proficiency in Microsoft Excel, including:
      • VLOOKUP, INDEX/MATCH, and other lookup functions.
      • Pivot tables and charts.
      • Macros and VBA (preferred).
      • Conditional formatting.
      • Data validation and manipulation

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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