Salesforce Administrator

Job Description:

Introduction

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We’re hiring for a Salesforce Administrator to join our Business Operations function in London.

Purpose of the Role

As Salesforce Administrator you’ll act as the conduit between sales operations, finance, growth and the dentsu UK&I business - ensuring one point of contact, and one source of truth, for Salesforce business intelligence.  This will include providing in depth sales analysis, forecasting trends, pipeline detail, insight into sales strategy optimisation and actionable recommendations, acting as a business partner, providing dentsu UK&I with the information required to inform decision making and future growth.

Key Responsibilities

• Use Salesforce as the single source of truth for business monitoring, forecasting and pipeline management. 
• Be the central owner of this data, responsible for interfacing with stakeholders to ensure key information is surfaced, and shared in a way that aligns with key business metrics.
• Turn the data into meaningful analysis that helps with business decision making, in the form of dashboards, and bespoke data analysis.
• Identify trends and patterns from the data that highlight how the business is evolving. 
• Work with a variety of dentsu UK&I stakeholders (e.g. executive leadership, sales operations, growth teams, finance), in partnership, to provide the business intelligence required is important in driving success.
• Identify trends, patterns, and align to the business targets and reveal crucial insights into customer behaviour, sales cycle efficiency, and overall performance metrics.

Qualifications + Skills

• Technically proficient on the Salesforce platform to mine, extract and surface insight from the platform.
• Effective communication skills to articulate complex concepts and ideas to both technical and non-technical stakeholders.
• Proficiency in analysing complex data sets, identifying patterns, and deriving insights, with experience in PowerBI
• The ability to translate data-driven insights into actionable recommendations.
• Awareness of ethical implications and responsible practices, ensuring fairness, transparency, and accountability in relevant data systems.
• Comfortable in an ambiguous, fast-paced environment with frequent deadlines.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday and Thursday.
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

#LI-Hybrid

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