Senior ServiceNow Consultant needed for a leading multinational food and drink processing corporation in Europe.  Responsibilities include acting as the main point of contact for Application Owners, gathering and managing design requirements, guiding technical consultants, conducting testing, monitoring release cycles, supporting other Solution Consultants, driving stakeholder discussions, proposing process improvements, and maintaining documentation.  The ideal candidate will possess 10+ years of ServiceNow consulting experience, strong communication skills, and a commitment to quality service.  The role involves working with technical end-users and requires strong problem-solving abilities.  Some travel may be required.

<p><span style="color: rgba(0, 0, 0, 0.6);">Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. </span></p>

Luxoft

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<div class="job__grid__about-job">
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                    <h5 class="job__grid__about-job__description__title">
                        Project description
                    </h5>
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                         We are looking for a Senior Service Now Consultant for a European Client. <br>Our client is one of the leading multinational food and drink processing corporation.
                    </p>
                </div>
                <div class="job__grid__about-job__responsabilities">
                    <h5>Responsibilities</h5>
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                            <p class="body-l-regular">
                                Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
                            </p>
                        </div>
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                            <p class="body-l-regular">
                                Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
                            </p>
                        </div>
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                            <p class="body-l-regular">
                                Guiding Technical Consultants during the build &amp; development phase.
                            </p>
                        </div>
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                            <p class="body-l-regular">
                                Testing activities before upgrading changes to upper environments.
                            </p>
                        </div>
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                            <p class="body-l-regular">
                                Monthly Release cycle follow-up to be aware of the key release milestones.
                            </p>
                        </div>
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                                Support internally on DXC on backing up other Solution Consultants.
                            </p>
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                                Drive the discussions with stakeholders and users when enhancements are required,
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                                Propose improvements in the tools and processes,
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                                Document the requirements and coordinate the implementation of fixes and enhancements
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                                with the development team
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                                Maintenance of process and technical documentation
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                                Understand client requirements and advise them on the best solutions using SNOW Technology
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                            <p class="body-l-regular">
                                Analytical problem solving
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                <div class="job__grid__about-job__skills">
                    <h5>Skills</h5>
                    <p class="body-xl-semibold job__grid__about-job__skills--subtitle">
                        Must have
                    </p>
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                                                   <div class="job__grid__about-job__skills__list__item">
                            
                            <p class="body-l-regular">
                                Minimum 10+ years' experience on a ServiceNow consultant role
-He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
                            </p>
                        </div>
                                                  <div class="job__grid__about-job__skills__list__item">
                            
                            <p class="body-l-regular">
                                Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
                            </p>
                        </div>
                                                  <div class="job__grid__about-job__skills__list__item">
                            
                            <p class="body-l-regular">
                                Guiding Technical Consultants during the build &amp; development phase.
                            </p>
                        </div>
                                                  <div class="job__grid__about-job__skills__list__item">
                            
                            <p class="body-l-regular">
                                Testing activities before upgrading changes to upper environments.
                            </p>
                        </div>
                                                  <div class="job__grid__about-job__skills__list__item">
                            
                            <p class="body-l-regular">
                                Monthly Release cycle follow-up to be aware of the key release milestones.
                            </p>
                        </div>
                                                  <div class="job__grid__about-job__skills__list__item">
                            
                            <p class="body-l-regular">
                                Support internally on DXC on backing up other Solution Consultants.


Personal skills and qualities:
                            </p>
                        </div>
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                            <p class="body-l-regular">
                                Strong personal commitment to quality service.
                            </p>
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                            <p class="body-l-regular">
                                Must have experience dealing with technical end-users in a service-oriented role.
                            </p>
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                            <p class="body-l-regular">
                                Highly focused on customer satisfaction.
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                            <p class="body-l-regular">
                                Ability to switch between multiple tasks/projects/contexts.
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                            <p class="body-l-regular">
                                Curious and self-learner.
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                                Ability to assume leadership and work without direct supervision.
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                            <p class="body-l-regular">
                                Strong interpersonal communication skills and like working with customers in problem-solving mode.
                            </p>
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                            <p class="body-l-regular">
                                Capacity to travel which will be necessary but is not integral to this position.
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                            <p class="body-l-regular">
                                Fluent in English
                            </p>
                        </div>
                                             </div>
                    <p class="body-xl-semibold job__grid__about-job__skills--subtitle">
                        Nice to have
                    </p>
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                            <p class="body-l-regular">
                                Familiarity with LAN rev or a comparable lifecycle management platform is a plus
                            </p>
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                <div class="job__grid__about-job__other">
                    <h5>Other</h5>
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                            <div class="job__grid__about-job__other__items__item__text">
                                <p class="caption-xs-bold">Languages</p>
                                <p class="body-l-regular">
                                    English: C1 Advanced
                                </p>
                            </div>
                        </div>
                        <div class="job__grid__about-job__other__items__item">
                            
                            <div class="job__grid__about-job__other__items__item__text">
                                <p class="caption-xs-bold">Seniority</p>
                                <p class="body-l-regular">
                                    Senior
                                </p>
                            </div>
                        </div>
                    </div>
                </div>
            </div>