Community

Home >

Jobs >

Senior Service Now Consultant

Senior Service Now Consultant

2 Months ago • 10 Years + • Product Management • Undisclosed

About the job

required for this role

Add these skills to join the top 1% applicants for this job

Job Description

Senior ServiceNow Consultant needed for a leading multinational food and drink processing corporation in Europe. Responsibilities include acting as the main point of contact for Application Owners, gathering and managing design requirements, guiding technical consultants, conducting testing, monitoring release cycles, supporting other Solution Consultants, driving stakeholder discussions, proposing process improvements, and maintaining documentation. The ideal candidate will possess 10+ years of ServiceNow consulting experience, strong communication skills, and a commitment to quality service. The role involves working with technical end-users and requires strong problem-solving abilities. Some travel may be required.

Must have:

10+ years ServiceNow experience
Main point of contact for Application Owners
Gather and manage design requirements
Guide technical consultants
Conduct testing, monitor releases
Strong communication & problem-solving skills

Good to have:

Familiarity with LAN rev or comparable lifecycle platform

Project description

We are looking for a Senior Service Now Consultant for a European Client.
Our client is one of the leading multinational food and drink processing corporation.

Responsibilities

Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.

Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.

Guiding Technical Consultants during the build & development phase.

Testing activities before upgrading changes to upper environments.

Monthly Release cycle follow-up to be aware of the key release milestones.

Support internally on DXC on backing up other Solution Consultants.

Drive the discussions with stakeholders and users when enhancements are required,

Propose improvements in the tools and processes,

Document the requirements and coordinate the implementation of fixes and enhancements

with the development team

Maintenance of process and technical documentation

Understand client requirements and advise them on the best solutions using SNOW Technology

Analytical problem solving

Skills

Must have

Minimum 10+ years' experience on a ServiceNow consultant role -He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.

Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.

Guiding Technical Consultants during the build & development phase.

Testing activities before upgrading changes to upper environments.

Monthly Release cycle follow-up to be aware of the key release milestones.

Support internally on DXC on backing up other Solution Consultants. Personal skills and qualities:

Strong personal commitment to quality service.

Must have experience dealing with technical end-users in a service-oriented role.

Highly focused on customer satisfaction.

Ability to switch between multiple tasks/projects/contexts.

Curious and self-learner.

Ability to assume leadership and work without direct supervision.

Strong interpersonal communication skills and like working with customers in problem-solving mode.

Capacity to travel which will be necessary but is not integral to this position.

Fluent in English

Nice to have

Familiarity with LAN rev or a comparable lifecycle management platform is a plus

Other

Languages

English: C1 Advanced

Seniority

Senior

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%

About The Company

Luxoft

840 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.