Senior Customer Success Manager, Enterprise Solutions

4 Months ago • 7 Years + • Product Management

Job Summary

Job Description

Appier seeks a Senior Customer Success Manager in Seoul to lead the implementation and integration of their Customer Engagement Automation enterprise products. Responsibilities include assisting clients in expanding product usage, managing client relationships, providing technical support, and identifying upsell opportunities. The ideal candidate will have 7+ years of experience in customer success or customer-facing roles, experience with marketing technologies, strong communication skills (Korean and English), and the ability to proactively identify client needs. They will act as a trusted advisor, ensuring clients achieve their business objectives through the effective utilization of Appier's solutions.
Must have:
  • 7+ years customer success experience
  • Marketing technology experience
  • Proactive problem-solving
  • Excellent communication (Korean & English)
  • Digital marketing & CRM knowledge
  • Technical support & implementation
Good to have:
  • Leadership experience
  • Online marketing experience
  • Presentation skills
  • Knowledge of marketing automation platforms
  • Data analytics knowledge
  • Web/app technical savvy

Job Details

About Appier
Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.

About the role

We are seeking for a Senior Customer Success Manager in Seoul who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.

 

An ideal candidate for the role will become a trusted adviser to enable clients to apply enterprise solutions to achieve their business objectives

 

Responsibilities of the role

  • Assist clients to expand their usage and adoption of enterprise solution
  • Provide client relationship management for all assigned clients
  • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
  • Perform service delivery and first line technical support for the product implementation.
  • Discussing the product definition, implementation, operation and clarifying issues with the customer.
  • Assist in renewing client contract and cultivate upsell opportunities
  • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
  • Fully understand client requests, documenting and engaging appropriate resources

 

About you

[Essential]

  • More than 7 years of experience in customer success or customer facing roles.
  • Experience with marketing technologies either as a user or vendor.
  • Ability to identify requirements before the customer does and respond quickly.
  • Fast-learner, interested in online advertising industry and data monitoring.
  • Knowledge in digital marketing and CRM
  • Logically thinking and possess good time management abilities.
  • Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
  • Native or excellent oral and written communication skills in Korean and working level of communication in English.
  • Self-motivated, team-oriented, responsible, and focused on exceeding client expectations

 

[Nice to have]

  • Leadership experience or aspirations
  • Online marketing experience
  • Superior presentation skill
  • Knowledge of marketing automation platforms, DMP, or CDP
  • Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
  • Demonstrate knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)

 

Why join us?

We believe in building a great working environment where passionate individual can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better

 

#LI-JP1

 

Similar Jobs

The Walt Disney Company - Talent Acquisition Digital Marketing Intern

The Walt Disney Company

Winter Garden, Florida, United States (Remote)
2 Months ago
Patterned Learning Career - Senior Java Software Engineer

Patterned Learning Career

(Remote)
2 Months ago
Glean - Software Engineer, Frontend (India)

Glean

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Buckman - Sr Lead Digital Software Engineer - Front End

Buckman

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
undefined - Flash Games Developer, Facebook

Bangkok, Bangkok, Thailand (On-Site)
9 Months ago
Rockstar Games - Associate Project Coordinator

Rockstar Games

New York, New York, United States (On-Site)
1 Month ago
NVIDIA - Senior Technical Program Manager - Infrastructure Capacity Management

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago
Bigger Games - Product Specialist

Bigger Games

İstanbul, Türkiye (On-Site)
4 Months ago
Cricketpedia - Web Product Manager

Cricketpedia

Gurugram, Haryana, India (Remote)
2 Years ago
PhonePe - Product Manager

PhonePe

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Luxoft - Senior Angular Developer

Luxoft

Toronto, Ontario, Canada (On-Site)
4 Months ago
Canva - Frontend Engineer – Export Team

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Sporty Group - Senior UIUX Designer

Sporty Group

India (Remote)
9 Months ago
WebFX - Jr. User Experience (UX) Project Manager

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
Nintendo - Senior Bilingual Communications Analyst

Nintendo

Redmond, Washington, United States (Hybrid)
10 Months ago
WebFX - Digital Marketing Specialist - Account Manager

WebFX

Lancaster, Pennsylvania, United States (On-Site)
6 Months ago
Aera Technology - Senior UI designer

Aera Technology

Pune, Maharashtra, India (Hybrid)
6 Months ago
Qatar Airways - Senior Software Engineer (HTML) - Ahmedabad, India

Qatar Airways

Ahmedabad, Gujarat, India (On-Site)
7 Months ago
Vigaet - Full stack Developer

Vigaet

Bengaluru, Karnataka, India (On-Site)
1 Year ago
PwC - Azure Data Engineer, Manager (Security clearance required)

PwC

Ottawa, Ontario, Canada (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Seoul, South Korea

Krafton  - [PUBG IP Franchise] PUBG Mobile Global PM (7년 이상)

Krafton

Seoul, South Korea (On-Site)
4 Months ago
Krafton  - [Chairman’s Office] Staff (3년 ~ 6년)

Krafton

Seoul, South Korea (On-Site)
5 Months ago
Match Group - Sr. Machine Learning Engineer (MG AI)

Match Group

Seoul, South Korea (On-Site)
6 Months ago
Krafton  - [Publishing] Member of Global Strategic Initiatives (2~5년)

Krafton

Seoul, South Korea (On-Site)
3 Months ago
Netflix - Manager, Integrated Marketing, Korea

Netflix

Seoul, South Korea (On-Site)
3 Months ago
SmileGate - [SPMC] 시설지원팀 건축/영선관리 담당(계약직)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Krafton  - [Finance Div.] IR Specialist (5년 ~ 10년)

Krafton

Seoul, South Korea (On-Site)
4 Months ago
USE Insider - PST Director - Korea

USE Insider

Seoul, South Korea (Hybrid)
6 Months ago
SmileGate - [CROSSFIRE] 클라이언트 담당 (컨텐츠/엔진)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
SmileGate - Next-Generation Game Combat Planner

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Twitch - Software Engineer I - iOS

Twitch

San Francisco, California, United States (On-Site)
3 Months ago
Lytx,  Inc  - Product Manager II

Lytx, Inc

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
G5 Games - Game Product Manager

G5 Games

Yerevan, Yerevan, Armenia (Remote)
5 Months ago
Aspyr Media - Product Manager

Aspyr Media

Austin, Texas, United States (On-Site)
10 Months ago
Devrev - Customer Advocacy

Devrev

Austin, Texas, United States (Hybrid)
4 Months ago
Alphasense - Sales Engagement Consultant, Financial Services

Alphasense

New York, New York, United States (Hybrid)
4 Months ago
Luna Technologies   - Product Manager - PLC

Luna Technologies

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Pixel Toys - Product Owner - Meta Features

Pixel Toys

England, United Kingdom (Hybrid)
4 Months ago
Unity - Senior Engineering Program Manager, Console Platforms

Unity

Stratford-upon-Avon, England, United Kingdom (On-Site)
8 Months ago
Realworld one - Senior Customer Implementation Manager (m/f/d)

Realworld one

Freiburg, Lower Saxony, Germany (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (Remote)

Taipei City, Taiwan (On-Site)

Taipei City, Taiwan (On-Site)

Seoul, South Korea (On-Site)

Taipei City, Taiwan (On-Site)

San Francisco, California, United States (On-Site)

Taipei City, Taiwan (On-Site)

View All Jobs

Get notified when new jobs are added by Appier

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug