Customer Service Specialist , Ad.Creative

About Us

Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, AdCreative.ai is a Paris-based startup backed by Europe’s top investors. In just 18 months, we've gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started.

We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey.

About the Role

We’re looking for a Customer Service Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from AdCreative.ai.

This role is perfect if you:

• Are passionate about tech, startups, and AI
• Love helping people and solving problems
• Want to grow in a fast-paced, international company

What You'll Be Doing

• Deliver friendly, fast, and helpful support via chat and email
• Troubleshoot user issues and guide them through features
• Help customers get the best results and ROI with AdCreative.ai
• Track and prioritize customer feedback to improve the product
• Be the voice of the customer—collaborate with product and tech teams
• Contribute to our help center and internal documentation
• Join weekly team meetings, brainstorms, and knowledge sessions

What We're Looking For

• Fluent in English (written and spoken)
• Excellent communication skills and a positive, proactive mindset
• Self-starter who works well independently and takes initiative
• Organized and detail-oriented
• A problem-solver who enjoys figuring things out

Bonus points if you have:

• Experience in customer-facing roles
• Familiarity with Intercom, Zendesk, or other CRMs
• An interest or background in marketing, SaaS, or design tools

What You'll Get

• 🚀 Full onboarding and training
• 🌎 Work with a global, fast-growing team
• 📈 Career progression opportunities—we love promoting from within!
• 🧠 Firsthand experience with the world’s leading AI ad platform
• 🎉 Flexible, remote-friendly culture
• 💬 A supportive, collaborative, and fun team
• 💰 Competitive salary based on experience