Customer Service Specialist , Ad.Creative
Job Summary
Job Description
- Deliver friendly, fast, and helpful support via chat and email
- Troubleshoot user issues and guide them through features
- Help customers get the best results and ROI with AdCreative.ai
- Track and prioritize customer feedback to improve the product
- Be the voice of the customer—collaborate with product and tech teams
- Contribute to our help center and internal documentation
- Join weekly team meetings, brainstorms, and knowledge sessions
- Experience in customer-facing roles
- Familiarity with Intercom, Zendesk, or other CRMs
- An interest or background in marketing, SaaS, or design tools
- Full onboarding and training
- Work with a global, fast-growing team
- Career progression opportunities—we love promoting from within!
- Firsthand experience with the world’s leading AI ad platform
- Flexible, remote-friendly culture
- A supportive, collaborative, and fun team
- Competitive salary based on experience
4 skills required
Job Details
About Us
Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, AdCreative.ai is a Paris-based startup backed by Europe’s top investors. In just 18 months, we've gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started.
We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey.
About the Role
We’re looking for a Customer Service Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from AdCreative.ai.
This role is perfect if you:
- Are passionate about tech, startups, and AI
- Love helping people and solving problems
- Want to grow in a fast-paced, international company
What You'll Be Doing
- Deliver friendly, fast, and helpful support via chat and email
- Troubleshoot user issues and guide them through features
- Help customers get the best results and ROI with AdCreative.ai
- Track and prioritize customer feedback to improve the product
- Be the voice of the customer—collaborate with product and tech teams
- Contribute to our help center and internal documentation
- Join weekly team meetings, brainstorms, and knowledge sessions
What We're Looking For
- Fluent in English (written and spoken)
- Excellent communication skills and a positive, proactive mindset
- Self-starter who works well independently and takes initiative
- Organized and detail-oriented
- A problem-solver who enjoys figuring things out
Bonus points if you have:
- Experience in customer-facing roles
- Familiarity with Intercom, Zendesk, or other CRMs
- An interest or background in marketing, SaaS, or design tools
What You'll Get
- 🚀 Full onboarding and training
- 🌎 Work with a global, fast-growing team
- 📈 Career progression opportunities—we love promoting from within!
- 🧠 Firsthand experience with the world’s leading AI ad platform
- 🎉 Flexible, remote-friendly culture
- 💬 A supportive, collaborative, and fun team
- 💰 Competitive salary based on experience
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