Senior Business Analyst – Solution Delivery
Job Summary
Job Description
As a Business Analyst on the Professional Services team, you will play a critical role in the successful delivery of Sitetracker's solutions. This role involves understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform. Key responsibilities include gathering requirements, facilitating workshops, creating process documentation, translating customer needs into specifications, collaborating with Solution Architects and Project Managers, providing best practice guidance, supporting User Acceptance Testing (UAT), and acting as a trusted advisor to clients. The role requires direct engagement with customers and continuous improvement of internal processes.
Must have:
- 3+ years of experience as a Business Analyst.
- Experience with enterprise software implementations.
- Strong process mapping and documentation skills.
- Proficient at stakeholder interviews and workshops.
- Excellent communication, facilitation skills.
- Familiarity with project management methodologies.
9 skills required
Job Details
As a Business Analyst on the Professional Services team, you will play a critical role in the successful delivery of Sitetracker's solutions. You will work closely with customers, project managers, solution architects, and product teams to ensure customer requirements are well-understood, accurately captured, and effectively implemented.
This is a highly collaborative role focused on understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform.
Key Responsibilities:
- Engage directly with customers to gather, analyze, and document business and functional requirements.
- Facilitate discovery sessions and requirements workshops with stakeholders at various levels.
- Create detailed process documentation, including workflows, use cases, user stories, and data mappings.
- Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform.
- Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery.
- Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise.
- Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops.
- Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value.
- Participate in continuous improvement efforts for internal processes and methodologies.
Qualifications:
- 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment.
- Experience working on enterprise software implementations or digital transformation projects.
- Strong process mapping and documentation skills.
- Proficient at conducting stakeholder interviews and facilitating workshops.
- Excellent communication, facilitation, and stakeholder management skills.
- Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
- Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment.
- Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus.
Within 90 Days you Will:
- Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology.
- Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects.
- Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases.
- Begin supporting senior Business Analysts and Project Managers with documentation and research tasks.
- Independently lead requirements gathering sessions with customers under the guidance of a Project Manager.
- Document and model customer business processes, identifying gaps and opportunities for improvement.
- Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication.
- Deliver value to your first customer project with measurable impact (e.g., completed deliverables, feedback from stakeholders).
Within 180 Days you Will:
- Fully own the Business Analyst role on at least one active customer implementation project.
- Be recognized by both internal teams and clients as a reliable partner and process expert.
- Recommend best practices for process optimization and solution configuration based on prior customer engagements.
- Begin mentoring newer team members or assisting with onboarding efforts.
Within 360 Days you Will:
- Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements.
- Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery.
- Contribute to internal process improvements, knowledge base development, or team enablement initiatives.
- Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts.
Sitetracker is the global standard for managing high-volume infrastructure projects. Our SaaS platform helps innovative companies in telecommunications, utilities, smart cities, and other infrastructure industries to plan, deploy, and maintain critical assets efficiently. We're passionate about helping our customers succeed, and we’re looking for talented individuals to join our mission.
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