Senior Specialist - Package Implementation

Role

Use of consulting skills business process knowledge

SAP FICO application expertise and understand clients business environment mapped to SAP ERP

Achieve client expected business results

Qualifications and Experience

Graduate Engineer from reputed college

At least 8 years of functional experience in Finance domain

Hands on SAP FICO configuration experience with focus on FICO Controlling Cost Centre Accounting Profit Centre Accounting Product Costing Profitability Analysis Project System Results Analysis Unsettled Costs Month End Close Overhead assessment and settlement

Experience of one full lifecycle SAP implementation experience would be desirable

At least 6 years of Experience in supporting SAP ERP at large client engagement

Experience and knowledge of key integration points between SAP modules

Understand clients business environment mapped to SAP ERP

Use of consulting skills business process knowledge

Job Duties Responsibilities

Provide assistance to Customer in the ongoing application support of their SAP solution

Support Globally without any region barrier on defect resolution Incident release management in a multi vendor and multi geography environment for ECC its satellite systems

Should be ale to coordinate with offshore and Users for resolving the tickets and system issues

Should be able to work on implementation projects based on new opportunities

Understand the different Severities and Priorities based on the Level of issue

Understand the different SLAs and coordinate with support team for expediting the resolution of tickets

Ability to Coordinate with Business users and Support team

Consultant will actively get involved and provide following services in scope of the engagement

Incident Management Acceptance of Ticket from Users Analysis and resolution of Incidents according to defined solution scope and agreed SLAs

Service Request Fulfilment Acceptance of Ticket from Users Implementation of Service Request Request for Continuous Operations according to defined solution scope

Problem Management Perform Casual Analysis periodically and fix recurring issues Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs

Change Management Analysis of Incidents Requests involved for Change Carry out Scope definition commercial validation Creation of Change Requests and seek approval from Application owner Planning and deployment of Change Carry out Ticket based documentation

Proactive Management Carry out of interfaces batch jobs monitoring activities Monitoring alerts categorization of alerts according to criticality Creation of Incident Tickets for identified issues and or critical alerts Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues

Continuous Improvement Provide services which can help Customer to address efficiency challenges Help to prepare Customers existing landscape for further improvements Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations Help Design of Operations efficiency roadmap Implement and Realize improvements Identify use cases which can be automated to benefit for client and optimize operational cost

Carry out Ticket based documentation

Request involvement of SAP Product Support as necessary

Act as a liaison and Coordinate with Technical and other team members for resolution of issues

Proactively provide overall feedback to Production Support Manager

Monitor KPIs report any issues and recommend solutions for improvement

Groom Juniors in the team and make them ready for Support activities

Achieve client expected business results

Other Attributes

Ability to analyze problems and provide clear recommendations

Able to collaborate with clients and have a strong desire to excel

Excellent written and verbal communication skills

Good interpersonal skills

Must be a good team player able to work independently and can manage own workload with little to no supervision

Able to Multi task and work under tight deadlines

Ability to escalate the issues to the next level and keep the users updated about the progress of the issue

Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution

Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction

Logistics

Job type Full Time

Start Date Immediate

Language Should be able to communicate in English fluently