Service Advisor
Job Summary
Job Description
Tesla Motors seeks an experienced Service Advisor to join its progressive team. Responsibilities include handling customer inquiries (phone, email, in-person), diagnosing issues (escalating complex problems to the Shop Foreman/Service Manager), accurately documenting information in the Dealer Management System, conducting transactions, providing estimated completion times and updates, coordinating vehicle detailing and delivery, and ensuring customer satisfaction through follow-up. The ideal candidate possesses technical automotive knowledge, exceptional customer service skills, and a strong work ethic. The role requires proficiency with various tools and equipment, attention to detail, and the ability to work effectively both independently and as part of a team. Experience in retail automotive service is preferred.
Must have:
- Handle customer inquiries effectively
- Diagnose vehicle issues accurately
- Maintain detailed records
- Excellent customer service skills
- Proficient with automotive tools and software
- Teamwork and communication skills
Good to have:
- Retail automotive service experience
Perks:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Global Employee Assistance Program (EAP)
- Wellbeing Resources
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Retail automotive service experience, preferred
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Thailand is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.
สวัสดิการ
นอกจากอัตราค่าตอบแทน ทาง Tesla Thailand ยินดีที่จะนำเสนอสวัสดิการต่อไปนี้สำหรับพนักงาน:
- แผนการซื้อหุ้นบริษัทสำหรับพนักงาน
- ประกันความคุ้มครองทางการการแพทย์ที่ครอบคลุม
- การเข้าถึง โปรแกรมช่วยเหลือพนักงาน (EAP) และ ช่วยเหลือด้านทรัพยากรสุขภาพ
- ส่วนลดสินค้าสำหรับพนักงาน
- ของขวัญสำหรับโอกาสพิเศษ
- โปรแกรมการแนะนำพนักงาน
บริษัทขอสงวนสิทธิ์ในการทำการเปลี่ยนแปลงสวัสดิการ ของ Total Rewards โดยไม่ต้องแจ้ง หรือขออนุมัติจากพนักงานล่วงหน้า
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