Service Advisor, West Footscray

2 Days ago • 2 Years + • Administrative • Operations

About the job

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Job Description

Tesla Motors seeks a Service Advisor in West Footscray, Victoria, Australia. This role demands exceptional customer service skills and technical aptitude in handling customer inquiries via phone, email, and in-person. Responsibilities include addressing customer concerns, resolving technical issues (or escalating them to the Shop Foreman/Service Manager), accurately recording data, managing transactions, communicating estimated completion times, coordinating vehicle delivery/pickup, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, a team player, proficient in using dealer management systems and Microsoft Office suite, and possess strong communication and problem-solving skills.

Must have:

Excellent customer service skills
Technical aptitude
Attention to detail
Proficiency in DMS and MS Office
Valid driver's license and clean driving record
2 years driving experience

Good to have:

Automotive retail experience

What to Expect

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You’ll Bring

Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
Dealer Management System(s), Outlook, and MS Office
Retail customer service preferred, Automotive Retail experience a Bonus
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Must have two years of driving experience

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