Service Advisor, West Footscray
Job Summary
Job Description
Tesla Motors seeks a Service Advisor in West Footscray, Victoria, Australia. This role demands exceptional customer service skills and technical aptitude in handling customer inquiries via phone, email, and in-person. Responsibilities include addressing customer concerns, resolving technical issues (or escalating them to the Shop Foreman/Service Manager), accurately recording data, managing transactions, communicating estimated completion times, coordinating vehicle delivery/pickup, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, a team player, proficient in using dealer management systems and Microsoft Office suite, and possess strong communication and problem-solving skills.
Must have:
- Excellent customer service skills
- Technical aptitude
- Attention to detail
- Proficiency in DMS and MS Office
- Valid driver's license and clean driving record
- 2 years driving experience
Good to have:
- Automotive retail experience
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
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