Service Team Lead
Job Summary
Job Description
Paytm is a leading mobile payments and financial services company in India, focused on empowering small businesses with payment and commerce technologies. The QR & Sound Box team aims to expand Paytm's QR Code and Sound Box business among Indian merchants. This role involves managing a team of 15-20 Field Service Engineers (FSEs), ensuring Service Level Agreements (SLAs) for ticket closure of merchant issues, managing material logistics (forward and reverse), and focusing on upselling, data analysis, and training.
Must have:
- Team Management (Service FSEs)
- SLA Management
- Material Management
- Upselling Skills
- Analytical and Data Management
- Trainer Mindset
- Strong service background
- Local market knowledge
Good to have:
- Industry experience (DTH/Broadband/Consumer Electronics)
- Stock handling/inventory management understanding
1 skill required
Job Details
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Team :
QR & Sound Box is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.
Responsibilities :
1. Team Management (Service FSEs) min 15-20.
2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related)
3. Material Management from Hub to FSE.(Fwd and Reverse Logistics).
4. Upselling Skill.
5. Analytical and Data Manager.
6. Trainer Mindset.
Criteria :
1. Strong service background
2. Industry- DTH/Broadband/Consumer Electronics etc.
3. Local market knowledge
4. Strong understanding of stock handling/ inventory management
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