Service Technician

2 Weeks ago • All levels

Job Summary

Job Description

As a Trek Service Technician, you'll perform a variety of bike repairs and services daily. You'll troubleshoot issues, work on diverse bike models (including new releases), and build relationships with customers. Stellar customer service, a willingness to learn, and a strong work ethic are essential. Prior mechanic experience isn't required; training will be provided. You'll need excellent communication, attention to detail, and a proactive approach to problem-solving. The role demands a positive, team-oriented attitude and a commitment to continuous learning.
Must have:
  • Stellar customer service
  • Willingness to learn
  • Positive team attitude
  • Excellent communication
  • Attention to detail
Good to have:
  • Prior mechanic experience
Perks:
  • Amazing benefits

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering ‘til you figure it out.
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies
  • Prior mechanic experience is not required!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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