Shift Lead (Key Holder)

2 Years ago • All levels

Job Summary

Job Description

As a Shift Lead (Key Holder), you will deliver world-class guest experiences by enthusiastically welcoming guests, guiding them through immersive virtual reality experiences, and ensuring their satisfaction. You'll provide technical support, troubleshoot equipment, and maintain the cleanliness of the facility. You'll also manage shifts, oversee checklists, manage labor, and lead the team in maximizing walk-in potential. You will help in training new employees. The role involves maintaining a premium and professional environment, providing guidance, and handling guest escalations.

Must have:

Deliver world-class guest experiences and welcome guests.
Provide technical support and troubleshoot VR equipment.
Maintain cleanliness of stores, experience rooms, and equipment.
Manage shifts and maintain daily checklists and audits.
Leadership experience is preferred.

Perks:

Sick time
401(k) + Match
Commuter (Transit and Parking) Benefits
Exclusive savings on entertainment, shopping, hotels, and more
Promotion Potential - over 40% of our store roles are promoted from within
Referral Bonus Program
Employee Discounts and Free Sessions
“Positive Guest Review” Incentive Program

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

motion-capture

leadership

problem-solving

quality-control

Job Details

Who We Are

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

Deliver a World-Class Guest Experience: You'll enthusiastically and confidently stay near our entrance, encouraging people to come inside and welcoming our guests upon entry. You’ll guide them through their experiences, ensuring every moment is exceptional, from gearing up to gearing down. Guests will leave excited to share their personalized videos and photos and eager to explore new experiences in the future. You’ll also be well-prepared to step in to enhance the experience by proactively providing guidance on the surrounding retail area or handling within-store Guest escalations whenever required.
Technical Support and Troubleshooting: You’re proficient in utilizing various computer and tablet technologies. You’ll master our proprietary technology as the go-to technical expert for the store when you’re on duty, ensuring all play areas and equipment are appropriately calibrated at all times. You’re also helping guests fit their gear properly while lightheartedly addressing any technical mishaps, such as "robot upgrades" to maintain guest immersion.
Keep it Shiny: You'll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, and equipment for the guests. You’ll help us ensure the store maintains a premium and professional experience at all times.
Shift Management: You will most often operate as an “Opener” or “Closer” as the leader-on-duty for some or all of your shift. You’ll work with the store team to maintain daily checklists and audits. You’ll proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins, including break times. During periods of downtime, you’ll proactively lead the team in maximizing walk-in potential.
Shift Leadership: Consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high.
Training: You will help integrate our new Guest Experience Guides and Leads into the organization by providing on-the-job training of our full Guest Journey. You’ll also have partial or full responsibility for our automatically assigned e-learning course catalog, and will help new staff complete training while maintaining front-of-house service support.

What We Are Looking For:

Be Egoless: No room for personal agendas here
Underdog Mindset: We love strong problem solvers who can adapt to change well
Win Collectively: Positive attitudes are contagious, and we love winning as a team
Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.
Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers).
Weekend Availability: This role will have flexible scheduling, which we’ll work around availability where possible, but all staff are expected to have weekend availability in accordance with the needs of the location.
Please note, we only accept applications from individuals who are 18 years of age or older.
Leadership Experience: One year of relevant experience at the operations management level in a retail or hospitality industry (preferred).

Benefits

Sick time401(k) + Match
Commuter (Transit and Parking) Benefits
Exclusive savings on entertainment, shopping, hotels, and more
Promotion Potential - over 40% of our store roles are promoted from within
Referral Bonus Program
Employee Discounts and Free Sessions
“Positive Guest Review” Incentive Program

$16.80 - $16.80 an hour

Note: Evening and weekend availability may be required depending on the business’ needs.

Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.