Software Engineer II (SRE)

What we are looking for:

This Sr Engineer must provide assistance to our internal and external customers, diagnose and troubleshoot different software and cloud component issues in the areas of API Management and Identity and Access Management.

• The responsibilities include guidance, evangelization, and resolution of issues in Identity Federations with external and internal customers and API Management configurations.
• Is expected that this candidate takes ownership of customer requirements reported and seeing problems through the resolution.
• Additionally, will be usual research, analyze, troubleshoot, and identify solutions to resolve common and complex solutions or incidents.
• Will be required to follow and establish standard procedures for triage, resolution, escalation, and creation of a knowledge base for a continuous improvement.

Other Comparable Titles:

• SRE (Service Recovery Engineer)
• SRE (Site Reliability Engineering)
• DevOps Engineer
• DevSecOps Engineer
• Support Engineer

Scope:

Is expected that this candidate covers these points:

• Good English communication skills
• Have experience in Engineering support or any similar one as Service recovery engineer, Site Reliability Engineer.
• Have experience in scripting or some development skills (java, phython, jython)
• Desirable experience on cloud services (preferred Azure, but any other is good)
• Desirable experience in Identity and Access Management
• Desirable experience in API Management
• Experience developing software in Java, Java Spring boot with NoSql or any relational database
• Experience in developing microservices & building REST API's 
• Experience with cloud services (Azure or AWS).
• Exposure to API Gateways.
• Exposure in IoT cloud (Desired)
• Exposure to Azure identity management technologies
• Knowledge in IoT Devices authentication / certificate-based access control/authentication mechanisms. (Desired)

What you’ll do:

• Build a strong support practice in the Americas region and collaborate with India team to strength it to move it in the Self service direction or a model to use more effectively the time of the team.
• Look for alternatives to empower customers and other teams to be more accountable of the required configurations and the maintenance of them.
• Provide innovative ways to monitor services, alert service health, proactive notification, and measurement to prevent incidents.
• Bring, Design, or implement ways to automate processes.
• Guide other teams, customers, and partners to effectively use the BY services to maintain and operate in a sustainable way.
• Proficiency in operating our services around identity federation and API management in our Microsoft Azure cloud environments.
• Support, coach, and help to grow the knowledge of other teams about the best usage of the services we provide.
• Ability to manage multiple priorities and assigned tasks to meet deadlines and objectives.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Major And Minor Medical insurance
• Flexible Time Off
• Great vacation scheme
• Permanent Job Contract
• Groceries Voucher Card
• Saving Fund
• And Much More

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.